IT Technician

Role:

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

• Resolve escalated L2 incidents related to Windows, Office 365, VPN, network connectivity, and business applications
• Perform device imaging, configuration, and deployment using standard tools (e.g., Intune, SCCM, Autopilot).
• Support user account management (Active Directory, Azure AD)
• Support office IT infrastructure
• Provide day to day local/remote desktop support
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Location: Milano (North)

Employment contract: 1-year fixed-term (with possibility to move to permanent)

Feel free to apply with your CV and we will be glad to share some further insights with you!

Requirements:

• Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
• Good English and fluent Italian
• 2 years of IT support experience within large corporations
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Communicative and supportive attitude
• Familiarity with ticketing system
• Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Benefits:

• Buddy program
• Internal career development program
• Onboarding program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.