Customer Care Representative

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Day in the Life

As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges.

A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company\'s bottom line. The ideal candidate is based in Milan, and the role follows a hybrid working model, combining on-site collaboration with remote flexibility.

Responsibilities

Handle administrative and clerical tasks, managing service requests, inquiries, and communication with both internal stakeholders and external customers or vendors

Manage complex tasks independently, taking initiative even when procedures are not fully defined.

Communicate daily via phone and email, collaborating with Service Engineers, workshop teams, and cross-functional departments.

Administer service-related systems (ServiceNow, SAP, Salesforce), track orders, manage invoicing and disputes, and coordinate logistics for spare parts.

Prepare and follow up on quotations for repairs, maintenance, and part sales.

Support continuous improvement efforts, perform UAT, and suggest process optimizations.

Ensure adherence to quality standards, complete required training, and follow through on all service and repair processes.

Adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area

Required Knowledge and Experience

Proficient in English (B2 level or above).

Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and / or education.

Organized and dependable, with strong coordination, follow-up, and multitasking skills.

Comfortable using MS Office and working independently in a dynamic environment.

Skilled at resolving customer concerns professionally, even under pressure.

Collaborative and self-motivated, with a proactive and solution-oriented mindset.

The ideal candidate has experience working in a similar environment, is familiar with systems such as SAP, ServiceNow, or Salesforce, and holds a bachelor’s degree.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial / Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik : Italy : 34,000.00 EUR - 51,000.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

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