Field Services Engineer

Responsibilities

• Conduct the experiment validation and customer training for Vazyme automated liquid handling workstation.
• Installation and maintenance of liquid handling workstation, extractor and qPCR.
• Troubleshoot issues related to instruments and the experiment of automated liquid handling workstation; perform preliminary on-site failure analysis to identify root cause and feedback to the corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management or organizing seminars.
• Act as a key contributor of customer feedback to marketing and product development teams.

Qualifications

• Bachelor degree in Genetics, Molecular Biology or related subject. Sequencing academic/practical background or work experience, such as library preparation or sequencer operation, is preferred. Undergraduates with foundational knowledge and skills are welcome as well.
• Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
• Outstanding problem solving and interpersonal skills; demonstrated English written and verbal communication and training/presentation skills.

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