Artificial Intelligence Engineer

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

You are going to join our AI team that uses Generative-AI to build conversational interfaces for MSC service exposed to our internal users and external customers. You will orchestrate RAG and Function calling to implement the next generation of shipping chatbots. You will have the opportunity to work with the latest Microsoft AI-tools to interact and integrate shipping data with Microsoft 365 ecosystem.

We are looking for developers having experience on Generative-AI technologies.

MSC is a “MS stack” based using C#. Still, we are also considering developers that are currently using other languages (e.g. python), but they are willing to add C# language and MS stack to their toolbox.

Key Responsibilities

• Build technical components
• Produce application documentation
• Collaborate daily with a global team to assist on the delivery in time and according to quality standards
• Provide input, review, guidelines to the Community of Practice team, evaluate implementation and contribute to continuous improvement
• Contribute to the planning, study, design, implementation, testing and deployment phases of the software development projects
• Actively participate in the components identification and their dependencies with other systems in the enterprise architecture
• Contribute to training activities with their corresponding material

Qualifications and Experience

• Demonstrated experience in designing and implementing medium to complex Generative AI solutions, with a focus on:
• RAG (Retrieval-Augmented Generation) applied to large-scale document collections
• SQL-to-LLM integration with medium to large databases (200+ tables)
• Development of tooling enabling action execution through API integrations
• Real-time invoice processing and interaction with heterogeneous data sources
• Good knowledge in English (oral and written)
• Communication skills in a global and multicultural environment
• Knowledge of LLM frameworks (e.g. Semantic Kernel, LangChain, AutoGen, LangGraph, etc..)
• Experience with global team development

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.