Front Office Agent

About the hotel

Armani Hotel Milano, situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia "Stay with Armani" offrendo un’esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza. Sotto la supervisione del team Lifestyle, gli ospiti ricevono un’ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l’hotel ospita l’Armani / Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l’Armani / Bamboo Bar, mentre all’ultimo piano Armani / SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.

Responsibilities

Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.

Welcome and manage all walk‑in guests efficiently and professionally.

Support the Supervisors and Managers with administrative tasks as required.

Run operational reports and promptly communicate any discrepancies to relevant departments.

Stay up to date with expected arrivals and departures to ensure seamless guest experiences.

Maintain positive guest and colleague interactions, fostering a collaborative work environment.

Build and maintain strong guest relationships to enhance their stay.

Collaborate effectively with other departments in the spirit of teamwork.

Prepare daily, weekly, and monthly reports, including storage control reports.

Uphold and promote Armani’s Values and Culture Characteristics.

Ensure punctuality and adherence to hotel service standards at all times.

Handle guest inquiries both in person and over the phone with professionalism.

Respond appropriately to emergencies and follow hotel safety procedures.

Manage incoming and outgoing calls, including local, national, and international calls.

Process guest payments and maintain accurate cash handling procedures.

Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

Requirements

Strong knowledge of Front Office operations, with a proactive approach to problem‑solving.

Excellent work ethic and people‑management skills, with a keen eye for detail.

Previous experience in a 5-star hotel or a related field is preferred.

Minimum of 1-year experience in a similar role.

Proficiency in Opera PMS is mandatory.

Fluency in English and Italian; additional languages are an advantage.

Strong knowledge of Milan’s attractions, events, and cultural scene.

Additional Information

Employment Type : Full‑Time

Location : Milan, Italy

Languages Required : Italian, English (additional languages are a plus)

Contract Duration : 6 months

Benefits

Meals provided in the staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.

This position is open to candidates of all genders and is offered in compliance with applicable equal opportunity and employment regulations.

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