Customer Service - Temporary

Are you ready to unlock your potential? At Straumann Group we're on an exciting journey of growth' innovation' and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose' we bring our best selves to work every day' embracing a high-performance' player-learner culture that inspires collaboration' curiosity' and ambition. Here' you'll have the opportunity to take charge of your own career' harnessing your skills' passion' and enthusiasm for learning to continually grow and progress. Together' we're not just shaping brighter smiles' we're unlocking the potential of people everywhere' including our own. Introduction As a Customer Service Specialist within our Connected Customer Solutions team' you will be the first point of contact for dental professionals using Straumann Group's digital solutions. You will support customers with technical inquiries' digital workflows' and operational questions' ensuring a smooth and high-quality service experience. Working closely with Sales' Product Management' Production' and global Support teams' you will play an important role in strengthening customer relationships and advancing digital dentistry solutions across markets. Your Role In this temporary position' you will : - Provide first-level support for Straumann Group digital solutions (including UN!Q' Smile in a Box' Smilecloud' centralized services' AXS' Createch / Simeda). - Respond to customer inquiries via phone' email' and ticketing systems in a timely and professional manner. - Troubleshoot issues related to ordering' connectivity' system access' and platform usage. - Guide customers through digital workflows' including 3Shape and Exocad. - Support onboarding and training of customers in digital processes. - Collaborate cross-functionally to ensure clear communication and effective issue resolution. - Accurately document customer interactions within support systems. - Address feedback and complaints constructively' focusing on sustainable solutions. - Contribute to continuous improvement initiatives within the customer support journey. Your Profile Must-Have - 2-3 years of experience in customer service' technical support' or a comparable role. - Professional fluency in Spanish and English (written and spoken). - Professional fluency in Italian or French (written and spoken). - Confidence working with digital tools and technical systems. - Strong communication and structured problem-solving skills. - Ability to work independently while collaborating effectively within a global team environment. Nice to Have - Background in dental technology' dental practice' or laboratory environments. - Experience with 3Shape and / or Exocad. - Additional language skills (e.g.' German or Portuguese). All qualified applicants will receive consideration for employment without regard to race' color' religion' sex' sexual orientation' gender identity' national origin' or disability