Components Coordinator

MISSION

At Stellantis, customer satisfaction and continuous quality improvement are at the heart of everything we do.

As a Components Coordinator, you will be a key player in transforming customer feedback into meaningful actions, ensuring that our vehicles on the road continue to deliver an outstanding experience.

You will work at the intersection of Quality, Engineering, Aftersales, and Market teams, becoming the reference point for technical insights, field issue management, and robust corrective actions.

What You Will Do

• Be the main point of contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports).
• Monitor case progression and ensure timely resolution by coordinating with Engineering and Technical departments.
• Support Aftersales networks in deploying effective and sustainable solutions to address field issues.
• Contribute directly to vehicle quality improvement and help control warranty costs across Stellantis brands.
• Track ongoing technical topics (events, quality actions, improvements) and provide updates to markets via internal tools or dedicated meetings.
• Work closely with Technical Assistance teams to align on diagnostics, solutions, and escalation paths.
• Evaluate the quality and completeness of Customer Incident Reports to facilitate proper investigation.
• Escalate complex issues to the Control Tower and take part in “quality gate” reviews.
• Draft Technical Service Bulletins (TSBs) once corrective measures are validated by Engineering.

This is a role with real impact, where your work helps improve the customer experience and the quality perception of our iconic brands.

Profile

• Bachelor's degree in Engineering or equivalent technical background.
• Fluent in English; additional languages are a plus in our international environment.
• Strong proficiency with MS Office (Excel, PowerPoint).
• Experience in Aftersales, Quality, Technical Support, or Engineering.
• Broad knowledge of automotive systems (electrical/electronic, telematics, chassis, powertrain, diagnostics…).
• Excellent analytical skills and attention to detail.
• Strong communication abilities—clear, structured, and confident.
• Customer‑centric mindset and sensitivity to cost optimization.
• Great organizational and coordination skills; able to manage multiple cross‑functional topics.
• Proactive, open‑minded, collaborative, and able to explain technical subjects clearly.

WHY JOIN STELLANTIS

• Work in a global, multicultural environment.
• Contribute to the quality evolution of vehicles seen by millions of customers.
• Join a team where your technical insight truly makes a difference.
• Grow your career inside one of the world's largest automotive groups.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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