Account Manager

WE ARE HIRING AN ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing

• Lead campaigns – turn client objectives into measurable results, using data and insights to shape strategy and performance.
• Own client relationships – act as a trusted partner, nurturing accounts, anticipating needs, and spotting opportunities to grow business.
• Deliver excellence – manage campaigns end-to-end, ensuring they are delivered on time, on budget, and to the highest quality.
• Set digital strategies for your assigned customers, considering their specific requirements.
• Report on web performance metrics.
• Analyze digital campaigns success and stay up-to-date with digital technology trends.
• Collaborate across teams – work closely with sales, creative, tech, and customer service to create seamless campaigns.
• Think commercially – identify upsell and cross-sell opportunities while ensuring campaigns remain profitable and effective.

Who we're looking for

• The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress, or any type of experience in the SAAS sector.
• Strong account management experience in marketing, loyalty, or digital solutions.
• A confident communicator who can build trust with clients and colleagues alike.
• Commercially minded with a knack for spotting growth opportunities.
• Organised, proactive, and solutions-focused.
• Comfortable working with data to generate insights and recommendations.
• Fluent in Italian and English.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!

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