IT System Engineer

Generali Operations Service Platform S.r.l.

Feb 23, 2022

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations Service Platform is a joint‑venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 5 branches across Europe and employs about 1,000 people.

The candidate will be part of the team Managed IT Services. Managed IT Service is the GOSP Unit referring to LCTO Italy Division that is committed mainly to operate the IT infrastructure of some very critical applications related to Financial Asset Management like Simcorp, DataHub and Swift. The Managed IT Service team is at the edge between Customers, GOSP’s technical teams and vendors’ supporting people. It operates the IT resources of Financial applications providing a tailored and client‑oriented operating model, competitive with the market both on quality and efficiency.

The candidate actively collaborates with the Managed IT Service members and other GOSP technical teams on both daily operational and periodic activities related to the Services operations, Projects coordination and Demands development.

Daily operations of the IT resources with focus on health check, incident and problem solving within strong committed SLAs, in a joint effort with Managed IT Service team members and other GOSP technical units.

Proactively ensure the highest levels of systems and infrastructure availability.

Monitor the performances and the capacity of the infrastructure, collect monthly measures and develop related status reports and trend estimates.

Support the troubleshooting of application incidents and problems, managing the relationship between the Customer’s teams and GOSP regarding evolutions and defect resolution.

Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

Uphold IT teams in the design and implementation of solutions to meet business requirements; monitor and follow up day‑by‑day project tasks; prepare reports on project progress.

Coordinate the activities to develop the Statement of Work for new projects, assessments and opportunities.

Propose possible enhancements and analyze further business opportunities.

Requirements:

• Master degree in Computer Science, Engineering or equivalent with a developed business approach
• Focused on generic extended technical skills instead of specialized vertical skills
• Good programming skills, good knowledge of MS Office and advanced knowledge of Excel, knowledge of DB query language
• Knowledge of finance concepts would represent a plus
• Fluency in English and Italian; a second foreign language is a plus
• Strong learning agility
• Ability to work autonomously and proactively, taking over responsibility at a very early stage
• Humble, flexible and hands‑on approach to solving problems with a strong team‑player attitude
• Strong commitment and resistance to stress and demanding environment
• Genuine passion for innovation and disruptive technologies
• Strategic thinking
• Good public speaking and presentation skills

Skills:

• MS Windows Server
• MS SQL
• Oracle
• MS Office / MS Project
• Powershell
• Network concepts
• Cyber security concepts
• Relational and communication skills
• Experience in customer management
• Previous experience in finance/insurance sector

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