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Qualified Recruiter, LLC
Software Technical SupportQualified Recruiter, LLC • Ficarazzelli-Bagni Italia, Sicily, IT
Software Technical Support

Software Technical Support

Qualified Recruiter, LLC • Ficarazzelli-Bagni Italia, Sicily, IT
8 ore fa
Descrizione dell’offerta di lavoro

Software Technical Support Engineer

As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Few examples of responsibilities:

  • Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance.
  • Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
  • Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
  • Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
  • Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

  • Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
  • 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
  • Basic knowledge of programming languages such as C++, C#, or Java
  • Familiarity with scripting languages (e.G. Python, JavaScript, xlwpduy or Bash)
  • Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
  • Valid driving license and own vehicle required
  • Fluency in English is mandatory;

    Massimizzi le sue possibilità di successo assicurandosi che il suo CV e le sue competenze corrispondano ai requisiti di questa posizione.
    Italian is a plus

What we offer:

  • Competitive salary
  • Flexible working hours and smartworking
  • Opportunity for career advancement
  • Friendly, international and innovative work environment
  • Continuous learning and development opportunities


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Software Technical Support • Ficarazzelli-Bagni Italia, Sicily, IT

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