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Deel
Customer Operations Manager II | EMEADeel • Lodi, Italy
Customer Operations Manager II | EMEA

Customer Operations Manager II | EMEA

Deel • Lodi, Italy
1 giorno fa
Descrizione dell’offerta di lavoro

Overview


Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.

As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel's growth and transformation.

Retribuzione / Benefits

  • Stock grant opportunities
  • Remote work flexibility
  • WeWork access
  • Inclusive benefits and total rewards
  • Competitive compensation
  • Global exposure

Responsabilità

  • Manage a diverse portfolio of accounts within the market segment
  • Identify and flag risks to prevent churn and coordinate swift internal resolution
  • Build and maintain relationships with key stakeholders and conduct regular business reviews
  • Represent the voice of the customer by feeding back product and operational insights
  • Ensure high-quality, day-to-day customer experience and timely handling of requests
  • Coordinate with internal teams to ensure timely response and completion of requests
  • Drive adoption of platform features to improve customer experience and retention

Requisiti fondamentali

  • Minimum 4+ years of relevant work experience with client-facing roles
  • Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
  • Strong relationship-building skills and ability to stay calm under pressure
  • Quantitatively inclined and data-savvy; able to draw insights from xysqume complex data and make actionable recommendations
  • Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments
  • Proven track record of achievement and delivering measurable business impact
  • Strong analytical foundation with ability to manipulate and synthesize data
  • Curious and motivated to make an impact
  • Relationship builder
  • Calm under pressure
  • Collaborative
  • Data analysis
  • Ability to derive insights from complex datasets
  • Synthesis of numbers into actionable recommendations
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Customer Operations Manager II | EMEA • Lodi, Italy

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