Principal Technical Deployment Strategist, Italian Speaking

Job Category

La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.

Sales
About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.
Key Responsibilities

Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure
AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development.
Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail. xlwpduy
AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.
Required Qualifications

4+ years (6-10 years for Senior levels) experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology
You have a degree in Computer Science or a related field
Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
Strong project and programme management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
Ability to travel to customer sites as needed to ensure client success
Business level proficiency in Italian and English
Computer Science or Related Degree
Preferred Experience

Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or s

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