Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Our AGL team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. We’ve got the energy of an exciting start-up, as our team works on Amazon’s next big project, under the umbrella of one of the world’s biggest companies.
We work behind the scenes to support new areas of the business - like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set, from operations to supply chain to data management.
AGL’s goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers, employees and partners and helps to develop Amazon businesses of all sizes.
We grow new opportunities that will help Amazon diversify even more, taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our people’s growth and development.
The applicable collective agreement for this role is CCNL per i dipendenti del settore Logistica, Trasporto Merci e Spedizione. The position is classified at level 1 or above, depending on the candidate's skills, competences and experience.
Key job responsibilities
- Create, oversee, and drive a culture of safety and wellbeing
- Analyse and implement changes to keep quality and productivity at a consistently high level
- Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work collaboratively with management-level colleagues to standardise shift practices
A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.
BASIC QUALIFICATIONS
- Bachelor's degree, or Master's degree
- Experience managing teams
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience in data-driven business operations processes
- Speak, write, and read fluently in Italian and English at C1 level or above
PREFERRED QUALIFICATIONS
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience in a logistics/operations environment
- Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment
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