Client Services Director

Questa posizione è in Publicis Groupe Italia

Il processo di selezione sarà interamente gestito Publicis Groupe Italia.

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Company description Publicis Groupe Founded in 1926 by Marcel Bleustein-Blanchet, Publicis Groupe is now the world's leading communications group. Present in Italy across Milan, Turin, Rome, and Verona—with more than 1,500 professionals—the Group acts as a strategic partner for its clients' growth, offering a broad range of integrated expertise and solutions spanning creativity, media, production, and business transformation. LePub is part of Publicis Groupe, the world’s third-largest communications group. What can we do as Publicis Groupe? Renowned worldwide for its creativity, best-in-class technology, digital capabilities, and consulting expertise, Publicis Groupe is the only player in the industry able to fully accompany clients throughout their digital business transformation journey—anywhere in the world. And what makes us unique? We are a Connecting Company, driven by a shared purpose, a strong spirit, common behaviors, distinctive character, and a relentless focus on our clients: the Power of One.

About LePub

You can either adapt to change, ignore it, or lead it. What will you choose? Our Mission We believe that today's world requires a combination of strategic, creative, and digital thinking capable of helping brands Lead the Change. The only constant in this world is change. You can either adapt to it, ignore it, or lead it. Lead the Change is both our mission and our call to action. It reflects our entrepreneurial spirit and our agency roots. It defines how we approach brands, ideas, and relationships, and it comes to life through the work we create every day. Publicis Groupe is the only player in the industry capable of supporting brands throughout their digital transformation journey, anywhere in the world.

Overview

We are looking for a Client Services Director. the successful candidate will join the team and bring 15+ years of experience, ideally gained within an agency environment similar to LePub.

Responsibilities

Key Responsibilities:

• Lead and nurture senior client relationships, acting as a trusted advisor and strategic partner.
• Drive the development and delivery of integrated communication projects, ensuring excellence across all touchpoints.
• Oversee account profitability, growth opportunities, and long-term business development.
• Provide strategic guidance based on market trends, consumer insights, and competitive landscape analysis.
• Lead, mentor, and inspire cross-functional and account teams, fostering collaboration and high performance.
• Ensure seamless coordination between clients and internal teams, guaranteeing timely and high-quality delivery.
• Participate in business development activities, pitches, and client presentations to support agency growth.
• Champion the highest standards of client service, operational efficiency, and team performance.

Qualifications

Who you are:

• 15+ years of experience managing integrated communication campaigns within international advertising and creative agencies.
• Proven experience leading global and multi-market clients, building trusted relationships with senior stakeholders and driving business growth opportunities.
• A strong background in team leadership, mentoring, and developing high-performing account teams.
• Extensive experience overseeing complex projects, budgets, and account profitability.
• Excellent strategic thinking, communication, and presentation skills, with the ability to thrive in fast-paced, international environments.
• A proactive, entrepreneurial, and solution-oriented mindset, combined with a genuine passion for communication and brand building.
• Professional fluency in English; knowledge of Italian is a plus.

Additional information

We are committed to creating an environment where people can unlock their potential and build a long-term growth path. What We Offer

• Continuous Development Personalized learning and development opportunities available at every stage of your career.
• Growth Culture Challenging projects within a collaborative and innovation-driven environment.
• People Care Initiatives dedicated to physical and mental wellbeing, fostering a culture of collaboration, respect, and inclusion.

Compensation Annual Gross Salary Range (RAL) €95,000 – €110,000 The salary range has been determined based on objective and neutral criteria, including role responsibilities, required competencies, organizational level, market benchmarks, and internal equity considerations. The indicated salary range is valid at the time of publication. The Company reserves the right to update it if necessary. Diversity, Equity & Inclusion This vacancy is open to candidates of any gender, age, and nationality, in compliance with applicable equal opportunities and anti-discrimination legislation. This job advertisement has been drafted in accordance with the principles of UNI/PdR 125:2022, the Italian standard for gender equality. Publicis Groupe's motto is “Viva La Différence.” We promote inclusive and non-discriminatory recruitment processes. Job titles, evaluation criteria, and language have been designed to be neutral and fully aligned with equal opportunity principles. If you have any specific requirements (for example, accessibility needs), please feel free to let us know during the initial contact. We are committed to ensuring a fair, inclusive, and accessible recruitment process for everyone.

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