Field Quality Assurance (FQA), Process Excellence

Operations is the heart and soul of everything Amazon does. As a Field Quality Assurance (FQA) Specialist you will solve complex challenges, partner with the Quality manager and Operations Managers to ensure timely delivery of goods out of the facilities. The individual in this position You will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.Il contratto collettivo nazionale di lavoro applicabile a questo ruolo è CCNL Logistica, Trasporti & merci. La posizione è inquadrata al livello 3 o superiore, in base alle competenze, capacità ed esperienza del/della candidato/a.Key job responsibilities- Effectively manage time and complete daily routes. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion.- Document feedback and audit results to help identify strengths, as well as areas of improvement- Use logical thinking, analytical & problem-solving skills- Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes for addresses using the on-road application.- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.- Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback - Interact with property managers as needed to address concerns with service levels being provided.- Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.- Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processesBasic qualifications- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)- Relevant experience working with data analytics and using these metrics to identify problems- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentPreferred qualification - Customer service skills to effectively communicate with internal and external partners- Experience using a transportation management system- Parcel delivery experience, with market/geographic expertiseAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.La retribuzione lorda iniziale per questa posizione è indicata di seguito. Il pacchetto retributivo di Amazon può includere ulteriori componenti retributive, ove applicabili. Il team di recruiting condividerà lo stipendio finale, in base ai requisiti specifici del ruolo e a eventuali integrazioni retributive applicabili in conformità al CCNL e al livello di inquadramento.Oltre ai benefici previsti dalla legge e quelli applicabili al CCNL di riferimento, potrebbero essere previsti ulteriori benefici aziendali, soggetti a termini aggiuntivi.Di seguito la retribuzione lorda iniziale per questa posizione:Venezia, ITA - 13.13 EUR Hourly