Order Entry Clerk - Maternity Replacement

Questa posizione è in Abbott

Il processo di selezione sarà interamente gestito Abbott.

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Job description You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

What you bring

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Confidence in handling customer interactions by phone and email
• Ability to navigate computerized systems and learn new applications quickly
• Strong communication skills, problem-solving mindset, and customer-focused attitude

Why join us

• Be part of a collaborative and supportive team
• Develop your skills in customer service and communication
• Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. Job family Customer Service Divisione ANI International Nutrition Sede di lavoro Italy > Rome : Via Giorgio Ribotta 9 Sedi di lavoro ulteriori Turni Standard Viaggiare No Controllo medico Not Applicable Attività lavorative significative Not Applicable

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