Operations Analyst I (Merchant Configuration)

Company Description

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We’re . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.

We are seeking a motivated and detail-oriented Analyst I to join our Merchant Configuration team. This role focuses on the timely and accurate configuration of our merchants, as well as executing changes to their existing configuration. The ideal candidate for this role is someone with a customer-centric mindset, a strong team player, having work experience in an operational role in a multinational environment.

This role operates on a shift from 13:00 to 22:00 (Mauritius Time). Please note that this position follows the UK public holiday calendar; therefore, the role requires working on Mauritius public holidays, while observing UK public holidays instead.

Key Responsibilities

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• Set up, update, and terminate merchant accounts efficiently, ensuring all processes are followed accurately.
  
• Participate in ad-hoc projects, contributing to team initiatives and goals.
  
• Develop a deep understanding of our configuration products.
  
• Assist in navigating queries with appropriate support channels to ensure timely resolutions.
  
• Actively engage with stakeholders to understand their needs and requirements. Prioritize their satisfaction by addressing concerns and facilitating solutions promptly.
  
• Follow defined processes meticulously to ensure the accuracy of all tasks. Review work for errors and implement quality checks to maintain high standards.
  
• Approach all cases and tasks with a sense of urgency and enthusiasm.
  
• Work collaboratively within the Merchant Configuration team and across the organization to drive cases to resolution.
  

Experience / Qualifications

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• At least 1 year work experience in an operational role in a multinational work environment.
  
• Strong written and verbal communication skills.
  
• Customer-centric mindset with a commitment to stakeholder satisfaction.
  
• Ability to collaborate effectively within teams and across departments.
  
• Detail-oriented with a focus on accuracy in all tasks.
  
• Proactive attitude with a strong sense of urgency.
  

Having an understanding of payment processes and lifecycle and / or experience in a configuration role within the Tech and/or e-commerce industry will be an advantage.

Additional Information
Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. xysqume

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at , follow us on LinkedIn and Instagram

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