Talent.com
Cross Border Talents
Italian Financial & Banking Services, Lisbon w Relocation & AccommodationCross Border Talents • Napoli, Campania, Italy
Italian Financial & Banking Services, Lisbon w Relocation & Accommodation

Italian Financial & Banking Services, Lisbon w Relocation & Accommodation

Cross Border Talents • Napoli, Campania, Italy
9 giorni fa
Descrizione dell’offerta di lavoro

We are looking for Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon.

In this role you will be the first point of contact for customers providing professional support across a wide range of banking and financial services enquiries. You will handle customer interactions via phone email and chat ensuring issues are resolved efficiently while delivering an excellent customer experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon thats mandatory.

Your Responsibilities

  • Handle customer enquiries via phone email and chat aiming for first-contact resolution.
  • Manage customer cases from beginning to end including more complex requests.
  • Provide support with banking transactions fraud-related cases disputes and chargebacks.
  • Handle complaints professionally and ensure fair and appropriate outcomes.
  • Identify and support vulnerable customers adapting your approach when required.
  • Follow established procedures while using good judgment when dealing with complex situations.
  • Share knowledge and provide feedback to colleagues to help improve processes and customer support.
  • Adapt quickly to changing customer and business needs.

What Were Looking For

  • Fluent Italian and good English communication skills.
  • Strong communication skills with a customer-focused and empathetic approach.
  • Confidence when handling complex situations and making decisions.
  • Ability to work independently while also collaborating effectively with a team.
  • Strong attention to detail and a responsible risk-aware mindset.
  • Flexibility and willingness to learn new systems tools and processes.
  • Previous experience in banking financial services customer service or contact centres is an advantage.

Contract & Working Conditions

  • 12-month initial contract with the possibility of renewal.
  • Full-time: 40 hours per week.
  • 8-hour shifts on a rotating schedule from Monday to Sunday.
  • Flight ticket reimbursement according to company policy.
  • Holiday entitlement: 22 days per year according to Portuguese law
  • Comprehensive health insurance.
  • Free Portuguese language classes.

Salary & Benefits

Without Accommodation

  • Base Salary: 1391.83 month
  • Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

  • Base Salary: 1059.33 month
  • Performance Bonus: Details shared during the recruitment process with the company.

Why Join

  • Work and live in Lisbon Portugal.
  • Join a diverse and international team.
  • Gain valuable experience with a globally recognized entertainment platform.
  • Company accommodation option available.
  • Learn Portuguese for free.
  • Benefit from comprehensive health insurance.
  • Receive flight reimbursement according to company policy.

Ready to take your customer service career to the next level in Lisbon Apply now and become part of an international team where every interaction matters!


Employment Type : Full Time
Experience: years
Vacancy: 1

Creare un avviso di lavoro per questa ricerca

Italian Financial & Banking Services, Lisbon w Relocation & Accommodation • Napoli, Campania, Italy

Offerte simili

Italian-speaking Social Media Project in Lisbon, Portugal (Relocation Provided)

NordicrecruitersNaples, Metropolitan City of Naples, Italy
Quick Apply

Ready to take your career abroad and experience life in one of Europes most captivating and sunny capital cities? Join our international team in.Social Media project with a global company that valu... Mostra di più

Italian and English - Customer Support with relocation package to Portugal

Cross Border TalentsSorrento, Metropolitan City of Naples, Italy
Quick Apply

Are you looking for whats next? Were a global technology and services leader that powers the brands of the future.We help well-known brands the ones you use every day improve their businesses with ... Mostra di più

Senior Consultant Capital Markets (Naples)

GVA RedilcoNapoli, campania, Italy

Coordination and supervision of real estate portfolio and individual asset analyses, aimed at identifying the most effective enhancement strategies, integrating a strategic market and investment vi... Mostra di più

 • In evidenza

Italian Speaker – Customer Service Representative Lisbon (Relocation Included)

AVECNapoli, Metropolitan City of Naples, Italy
Quick Apply

Italian Speaker – Customer Service Representative (Outbound) –  (Relocation Included).Included (accommodation + full administrative support).Italian C2 (spoken and written).Join an internation... Mostra di più

Private Banker – Consulente Patrimoniale HNWI

Michael Pagemugnano di napoli, campania, Italy

Un'importante banca italiana cerca un consulente patrimoniale per gestire un portafoglio clienti ad alto valore.Il candidato ideale ha una laurea, è iscritto all'Albo OCF, e deve provenire da una b... Mostra di più

 • In evidenza

Italian Sales Representative Relocation Support & Career Growth in Lisbon

CBTALENTSCapri, campania, Italy

Italian Sales Representative Relocation Support & Career Growth in Lisbon.Capri, Metropolitan City of Naples, Italy.Job Openings Italian Sales Representative Relocation Support & Career Growth in L... Mostra di più

 • In evidenza

Customer Service - Italian speaking - 100% remote in Greece

Halvia TalentNaples, Campania, Italy

Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company.Are you passionate about helping people? This is your chance to work in a dynamic and digital-first envi... Mostra di più

Italian CS Market Roles – Relocate to Lisbon (Flight + Housing Package)

FH Collective AcademyNapoli, Metropolitan City of Naples, Italy
Remoto
Quick Apply

Trasforma le tue competenze linguistiche in una carriera globale.Grandi progetti internazionali a Lisbona sono alla ricerca di Specialisti CS di lingua italiana per le prossime classi in partenza a... Mostra di più

Italian Content Moderation in Lisbon, Portugal (Relocation Provided)

NordicrecruitersGiugliano in Campania, Metropolitan City of Naples, Italy
Quick Apply

Are you ready to take your career abroad and experience life in one of Europes most vibrant, sunny, and culturally rich coastal capitals? Join our international team in.Italian-speaking Content Mod... Mostra di più

Italian Customer Support Representative – Relocation to Greece Supported

FH Collective AcademyNaples, Metropolitan City of Naples, Italy
Remoto
Quick Apply

Customer Experience Project – Remote in Greece.This role offers an international working environment along with full relocation support for candidates moving to Greece.Imagine the freedom of remote... Mostra di più

Global FP&A Specialist — Budgeting, Analysis & Strategy

E4 Computer Engineeringcapua, campania, Italy

A high-tech solutions provider in Campania, Italy is looking for a Financial Planning Analysis (FPA) Specialist to enhance financial planning and budgeting processes.The role includes preparing fi... Mostra di più

 • In evidenza

Inside Sales (Italian Speaking) - (f/m/d) relocation in Munich

AlfaDocs.comNapoli, campania, Italy

Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships.With our all-in-one, cloud-based solution, healthc... Mostra di più

 • In evidenza

Financial Planning & Analysis (FP&A) Specialist

E4 Computer EngineeringCapua, campania, Italy

Financial Planning & Analysis (FP&A) Specialist.As part of the Finance team, the.The role involves preparing reports, analyzing key financial KPIs, and evaluating profitability by cost center and p... Mostra di più

 • In evidenza

Italian Customer Support - Remote Portugal - Relocation Provided

CbtalentsNaples, Metropolitan City of Naples, Italy
Quick Apply

Italian-speaking Technical Customer Support Specialist.In this role, you will provide customer support in.Portugal or willing to relocate.Relocation support is provided for eligible candidates.Prov... Mostra di più

Italian-speaking Customer Support - Remote Portugal

CbtalentsCaserta, Province of Caserta, Italy
Quick Apply

Italian-speaking Technical Customer Support Specialist.In this role, you will provide customer support in.Portugal or willing to relocate.Relocation support is provided for eligible candidates.Prov... Mostra di più

Italian-speaking Social Media Project in Porto, Portugal (Relocation Provided)

NordicrecruitersNaples, Metropolitan City of Naples, Italy
Quick Apply

Ready to take your career to an international level while living in one of Europes most charming coastal cities? Join our dynamic team in.Social Media project where your Italian language skills and... Mostra di più

Gestore Affluent – Private Banking & Patrimonio

Sellagestionicaserta, campania, Italy

Sellagestioni, uno dei maggiori gruppi bancari in Italia, cerca un Gestore Affluent a Caserta.Il candidato ideale ha 3-5 anni di esperienza nella gestione clientela, ottime capacità relazionali e c... Mostra di più

 • In evidenza

Senior Auditor - Growth in Financial & Internal Controls

PwC Italynapoli, campania, Italy

Una società di revisione internazionale cerca un professionista per contribuire a progetti di Audit Financial Sustainability.Il candidato ideale ha 3-5 anni di esperienza in revisione contabile, s... Mostra di più

 • In evidenza

Italian-Speaking Customer Expert - Remote from Greece

EU Best JobsNaples, Campania, Italy

Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Mostra di più

Private Banker

Michael PageMugnano di Napoli, campania, Italy

Il nostro Partner è una primaria banca‑rete italiana focalizzata sulla gestione e sullo sviluppo della clientela ad alto patrimonio, famiglie e aziende.La risorsa ideale è un professionista dedicat... Mostra di più