CRM Campaign Specialist

About Us: Let’s bring the Italian soul of chocolate to life! Since 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato. Today, we are a team of over 1,700 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence. At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness. They mean creating authentic experiences with care and precision; acting with transparency and responsibility; turning curiosity into impact through creativity and innovation; growing together by building trust and collaboration every day. Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being, and the joy of positive indulgence around the world.

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Your Mission : We are looking for a customer-centric and data-driven

CRM Campaign Specialist

to join our Global Marketing Team at our HQ in Milan! Reporting to the Senior CRM Manager, you will play a key role in executing and optimizing CRM campaigns across Venchi's owned media channels, helping strengthen customer relationships and drive retention, engagement and revenue growth. Working closely with local markets and cross-functional teams, you will deliver impactful omnichannel customer experiences, leverage customer insights to improve performance and contribute to the evolution of Venchi's CRM ecosystem.

Key Responsibilities: Execute CRM campaigns across owned media channels, with a primary focus on email marketing, ensuring timely, accurate and high-quality delivery. Manage audience segmentation, campaign targeting and content deployment, delivering relevant and engaging communications aligned with customer needs and brand objectives. Partner with local markets and cross-functional teams to coordinate campaign planning and execution, ensuring alignment with commercial priorities and marketing calendars. Monitor CRM campaign performance and key customer engagement metrics, transforming data into actionable insights and optimization recommendations. Support the development and enhancement of automated customer journeys, lifecycle programs and personalization initiatives to improve customer experience and business outcomes. Contribute to the evolution of Venchi's omnichannel CRM strategy by testing new engagement approaches, channels and best practices. Ensure CRM database quality and campaign execution excellence, supporting continuous process improvement and operational efficiency.

The Ideal Candidate: 2-4 years of experience in CRM, Email Marketing or Marketing Automation. Strong understanding of customer lifecycle marketing, segmentation strategies and CRM best practices. Experience working with CRM and marketing automation platforms; familiarity with customer data management and campaign reporting is a plus. Analytical mindset and ability to interpret campaign performance data to drive optimization and continuous improvement Strong organizational skills, attention to detail and ability to manage multiple projects in a fast-paced and international environment. Customer-centric approach combined with commercial awareness and a passion for creating engaging customer experiences. Excellent communication and stakeholder management skills. Fluent in English. … and of course a chocolate and gelato lover!

What We Offer: Celebrate Success: Annual results-based bonus, with the option to convert it into welfare benefits. Flexibility and Balance: Benefit from flexible working hours and hybrid work options. Global Vision, Local Flavour: Join a passionate, creative team where innovation thrives. From our global HQ in the heart of the city, near our iconic stores, help bring the Venchi experience to life. Together, we craft excellence, from sourcing premium ingredients to delivering joyful moments worldwide. Exclusive Sweet Benefits: Enjoy a 30% discount in-store and 40% off our e-commerce platform. Plus, you will receive special gifts packed with Venchi’s finest chocolate. Benefit from tickets restaurant, access to two comprehensive welfare platforms, and additional private health insurance to enhance your personal well-being. xjncmbx

Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world! We look forward to hearing from you!