Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:About the RoleAs a Customer Resolution Agent, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG).Key ResponsibilitiesManage customer inquiries, complaints, and service requests through various communication channels.Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.Collaborate with internal departments and external stakeholders to identify and implement effective solutions.Maintain accurate records and case documentation in company systems.Perform administrative and operational support activities, including data management, reporting, and auditing tasks.Support additional projects and business activities as required.RequirementsPrevious experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role.Strong problem-solving and organizational skills.Customer-focused mindset with a proactive approach.Excellent communication and interpersonal skills.Ability to manage multiple priorities in a fast-paced environment.Good knowledge of Microsoft Office applications.Excellent Italian and English, both written and spoken.What We OfferPermanent employment contract (Contratto a Tempo Indeterminato).Full-time position, Monday to Friday, from 9:30 AM to 6:30 PM.A dynamic and international work environment.Opportunities for professional growth and development.Exposure to cross-functional teams and global stakeholders.A collaborative, inclusive, and customer-focused culture.Hybrid working opportunities, where applicable. Location: Vimodrone (MI)Employee Type:PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.SummaryLocation: IT - VIMODRONE CSTC (ITVIM)Type: Full time
Customer Resolution Agent - Global Business Services (GBS) • Milan, Lombardy, Italy
About the job Digital Sales Agent - High Commission.Global One is a leading digital services provider, offering a comprehensive range of solutions to businesses and individuals worldwide.Our divers... Mostra di più
A leading telecommunications provider in Italy is seeking an IoT Sales Expert.The role involves driving sales of IoT products and services, managing customer relationships, and achieving revenue ta... Mostra di più
Milan branch is seeking a Growth & Digital Sales Lead for Business Banking.This role involves shaping ING Italy’s digital strategy, enhancing customer insights, and leveraging data for growth.The i... Mostra di più
Customer Success Associate in Milan to manage the full order lifecycle and enhance customer support.This role involves coordinating with Italian artisans and providing tailored solutions while ensu... Mostra di più
Dich zeichnet die Leidenschaft für Technologie aus und du hast ein besonderes Gespür und ein tiefes Verständnis für die Bedürfnisse und Herausforderungen von Kunden? Du fühlst dich im Microsoft Umf... Mostra di più
We are looking for a Customer and Channel Marketing Specialist who will engage and support National Sales Organization (NSO) on their marketing activities, planning and ensuring marketing strategie... Mostra di più
Cerved Group SpA cerca un Senior Sales Account per lo sviluppo del business nel canale Banks, rappresentando l'azienda e promuovendone la presenza nel mercato di riferimento.Lavorerà con focus sull... Mostra di più
Engineering Ingegneria Informatica S.Client Manager per la divisione Enterprise, responsabile della crescita nel segmento CPG.Il candidato ideale avrà una comprovata esperienza nella gestione clien... Mostra di più
Michael Page International Italia S.Senior Customer Service con inglese fluente per gestire clienti internazionali e l'intero ciclo dell'ordine, dall'offerta all'evasione, con contatti diretti al S... Mostra di più
A leading hospitality company in Milan is seeking a Cluster Sales Manager to develop business through direct sales solicitation and secure new accounts.The ideal candidate must possess a Bachelor's... Mostra di più
We're FBK, the global leading Tender Management software company.We help Life Sciences & Healthcare businesses to unleash the potential of every Bid and Tender — and for that, we need you to join u... Mostra di più
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024).A... Mostra di più
Business Manager – Customer Solutions Italy.Business Units: MO - Origination.Statkraft is Europe’s largest generator of renewable energy.As a major player in the energy wholesale market, we are dev... Mostra di più
A global leader in eyewear seeks a Commercial Specialist in Milan, Lombardy.In this entry-level role, you'll lead global distribution strategies for luxury brands and collaborate across corporate f... Mostra di più
Global Customer Support Manager – OverIT Field Service Management /h3 pOverIT is a global Software‑as‑a‑Service (SaaS) company with a strong presence in North America and Europe.We empower organiza... Mostra di più
Four Corners is the business line of AHCG, specialised in recruiting high-profile professionals in the Fashion, Luxury and Lifestyle market.On behalf of a global leading accessories company, we are... Mostra di più
An online rental marketplace is seeking a B2C Sales Agent for the Italian market to drive property acquisitions.The ideal candidate is fluent in Italian and English, has excellent communication ski... Mostra di più
Deal Account Manager (German speaker) m/w/d /h3pJoin to apply for the strongDeal Account Manager (German speaker) m/w/d /strong role at strongTieTalent /strong /ph3Deal Account Manager (German spea... Mostra di più
Ayvens Group cerca un Account Manager per Milano.Il candidato ideale è appassionato del settore Automotive e avrà il compito di vendere servizi di mobilità a clienti di ogni dimensione, gestendo le... Mostra di più
Job Description /h3 pWe are looking for a Customer and Channel Marketing Specialist who will engage and support National Sales Organization (NSO) on their marketing activities, planning and ensurin... Mostra di più
