About us MG has been ahead of its time since the brand’s inception in the Morris Garages in 1924. MG’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others. MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They’re developed in MG’s design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries. Now new generations can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future. For more information, please visit our website MG Motor Italy
www.mgmotor.it MG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting... We are looking for
two highly motivated and experienced Aftersales Regional Managers
to join the MG Italy aftersales team. The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network. Key responsibilities Network Management Oversee and develop the network of dealers and authorized workshops Ensure compliance with corporate standards (quality, processes, brand image) Support dealers in developing the aftersales business (service, parts, accessories) Financial Performance Monitor and optimize KPIs such as: Aftersales revenue Parts and labor margin Customer retention Workshop efficiency (productivity, efficiency, utilization) Analyze data and reports to identify improvement opportunities Develop business parts Customer Experience Ensure high levels of Customer Satisfaction (CSI/NPS) Manage customer escalations and critical issues Promote customer retention and loyalty programs Technical and Operational Support Collaborate with technical teams to resolve complex issues Ensure proper application of warranty policies Monitor quality of repairs and turnaround times Training and Development Identify training needs within the network Support technical and commercial training programs Promote a customer- and performance-oriented culture Qualifications and requirements Education Degree in Economics, Engineering, or a related field Experience At least 5 years of experience in the automotive industry, preferably in aftersales Experience managing dealer networks Technical or commercial aftersales background Technical Skills Strong knowledge of the automotive aftersales business Ability to analyze data and KPIs Familiarity with CRM/DMS systems and reporting tools Proficient in Microsoft Office Languages Fluent in English (mandatory) Additional languages are a plus Location / travel requirements North/South Italy Willingness to travel Please consult our
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Aftersales Regional Manager (M/F/D/X) - Italy • Milano, it
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