Operational Specialist - Collection French Market (Fixed Term)

BFF Bank spa is a banking institution with a presence in the market for approximately 40 years, listed on the Italian Stock Exchange, and continuously growing and expanding. It is the largest specialized finance operator in Italy, as well as a leader in Europe in managing and disposing of non-performing commercial credit claims against Public Administrations. The Group also leads in Italy in Securities Services and banking payment services.

Operations Specialist – Collection French Market (French Speaker)

Role Purpose

To support the expansion of our internal team, we are looking for an Operations Specialist – Collection French Market to join the F&L Group Sales Function, FOS & New Markets Unit, on a 1 year fixed-term contract.

The successful candidate will be responsible for managing credit recovery activities, including the collection of overdue receivables, late payment interest, and recovery costs. The role involves handling a portfolio of French debtors and clients, maintaining regular communication with them, and ensuring efficient credit collection processes.

The ideal candidate is proactive, detail-oriented, and possesses strong communication and organizational skills.

Key Responsibilities

• Contact French clients and debtors by phone, email, and written correspondence to verify and manage outstanding receivables.
• Update, monitor, and maintain credit information within the company management system.
• Manage and accurately archive documentation received from clients and debtors.
• Prepare reports and data analyses for clients.
• Collaborate with Legal and Administrative teams to manage and escalate complex cases when necessary.
• Ensure compliance with internal procedures and agreed timelines.

Knowledge and Skills Requirements

• Fluent written and spoken French, English (B2)
• Diploma or Bachelor's Degree in Economics, Business Administration, or a related field.
• At least 3 year of experience in credit collection, accounts receivable, customer service, or a similar role.
• Strong teamwork and communication skills.
• Excellent knowledge of Microsoft Office, particularly Excel.
• Strong planning and organizational skills, with the ability to quickly reprioritize tasks when required.
• Ability to work under pressure while meeting deadlines.
• High level of autonomy, responsibility, and attention to detail.

Additional Skills

• Strong perseverance, motivation, and results-oriented mindset.
• Problem-solving abilities and proactive attitude.
• Excellent command of Excel

Work Location: Milan (3 days at the office 2 days remote)

Viale Lodovico Scarampo 15

What BFF Bank Group can offer:

• A stimulating and challenging work environment with high growth potential and a strong learning culture.
• one year (fixed term) employment contract.
• Hybrid work possibilities.
• Meal vouchers are provided both in-office and during remote work.
• Rewarding system.

At BFF Bank, we ensure that every individual has access to the same opportunities and equal treatment. Each person is evaluated based on their value, skills, and merits, regardless of their ethnicity, age, gender, disability, or other characteristics (such as marital or parental status) that could be a potential discrimination factor. This allows the Bank, at a Group level, to attract and nurture the best talents, hiring them based on objective, non-discriminatory, and meritocratic criteria.

“The processing of personal data is performed by BFF Bank S.p.A., as Data Controller, for the management of your job application through authorized individuals for the processing. For more information on the processing of your personal data, you can read the privacy notice pursuant to Article 13 of Regulation (EU) 2016/679, available at the following link or on the Controller's website https://it.bff.com/it/Informativa-Trattamenti”.