Customer Succes Manager Admin

Questa posizione è in Schneider Electric

Il processo di selezione sarà interamente gestito Schneider Electric.

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Missione della posizione Il CSM Admin supporta il team Customer Success Management garantendo la correttezza dei dati contrattuali, della base installata e dei Work Order necessari all'esecuzione dei servizi digitali. Il ruolo assicura elevati standard di qualità amministrativa e contribuisce all'efficienza operativa dei processi di Customer Success. In questo ruolo avrai l'opportunità di contribuire al successo dei nostri servizi digitali, collaborando con diversi stakeholder e sviluppando competenze in ambito Customer Success, Service Operations e Data Quality.

What will you do?

Entrerai a far parte del team Customer Success Management, supportando le attività operative e amministrative necessarie per garantire la corretta erogazione dei servizi digitali. Ti occuperai di:

• Creazione e gestione dei Work Order (WO) relativi ai servizi digitali.
• Creazione manuale dei WO non generati automaticamente dal sistema.
• Verifica della corretta associazione tra Account, Location e Contratti.
• Controllo e aggiornamento della Base Installata (Brownfield e Greenfield).
• Creazione di anagrafiche mancanti (Contatti, Location e Asset).
• Supporto nella gestione dei WO per attività MIS, commesse con WBS e servizi dedicati.
• Collaborazione con Customer Success Manager, Sales e Service Team per garantire la qualità e l'affidabilità dei dati.
• Contributo al miglioramento continuo dei processi operativi e amministrativi
• Gestione amministrativa relativa ai contratti (attività su BFS e SAP relativa alla creazione del contratto in collaborazione con Admin).
• Aggiornamento della documentazione allegata al contratto e ai dati amministrativi relativi al contratto stesso.

What qualifications will make you successful?

• Diploma o Laurea in discipline economiche, gestionali o tecnico-scientifiche.
• Buona conoscenza della lingua inglese.
• Ottima familiarità con gli strumenti informatici e il pacchetto Microsoft Office.
• Precisione, attenzione al dettaglio e capacità organizzative.
• Attitudine al problem solving e al lavoro in team.
• Orientamento al cliente e alla qualità del servizio.
• Esperienza nella gestione di dati, processi amministrativi o sistemi ERP/CRM costituisce un plus.

What's in it for me?

• Contratto stabile e opportunità di carriera;
• Opportunità di lavorare in un'azienda internazionale e ben strutturata;
• Opportunità di formazione su misura per le tue esigenze e obiettivi di carriera;
• Opportunità di crescita con percorsi di sviluppo chiari;
• Ambiente di lavoro inclusivo con pari opportunità;
• Programma Global Family Leave;
• Piani di azionariato;
• Programmi di Welfare estendibili alla famiglia;
• Assicurazione sanitaria

Ready to make an impact? We're excited to meet you — apply now!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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