Assistant Spa Manager/ Direttore Tecnico

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The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon.

Place of Work: Park Hyatt Milano – Aquam Spa

Job Level: Operative

Report to: Housekeeping & Spa Manager

Responsible for: The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards).

This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.g., Hya care, inclusion, service excellence).

Main Duties and Responsibilities:

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• Ensure a personalized guest experience aligned with brand standards
  
• Handle guest complaints, ensuring prompt resolution and satisfaction
  
• Continuously monitor service levels and treatment quality
  
• Foster a guest-centric culture within the team
  
• Assist in planning and supervising daily Spa operations
  
• Ensure efficient management of treatment schedules and room occupancy
  
• Optimize workflows to maximize productivity and revenue
  
• Support inventory management and stock control
  
• Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
  
• Support recruitment, training, and staff development
  
• Monitor individual performance and motivate the team to achieve targets
  
• Ensure adherence to grooming and behavioral standards
  
• Ensure compliance with all health, hygiene, and professional regulations
  
• Oversee treatment protocols, safety procedures, and product usage
  
• Verify staff qualifications and certifications
  
• Act as the main point of contact for inspections and audits
  
• Support achievement of Spa revenue and profitability targets
  
• Monitor KPIs (room occupancy, revenue per treatment, upselling performance)
  
• Assist in developing promotions and commercial initiatives
  
• Actively promote retail sales and Spa services
  
• Ensure full compliance with brand standards (e.g., Hyatt Luxury & Wellness guidelines)
  
• Maintain consistency in guest experience, ambiance, and Spa rituals
  
• Support internal and external audits
  

Requirements

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• Beautician/esthetician qualification (mandatory for technical role)
  
• Certification as Technical Director (where required by local regulations)
  
• Degree or diploma in Hospitality, Wellness, or Management preferred
  
• Minimum 2–4 years’ experience in a hotel Spa or wellness environment
  
• Previous supervisory or team coordination experience
  
• Experience with international brand xysqume standards preferred
  

Technical Skills

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• Strong knowledge of facial and body treatments and Spa protocols
  
• Familiarity with Spa management systems (e.g., Book4Time, Opera)
  
• Knowledge of health and safety regulations
  
• Ability to monitor KPIs and produce reports
  

Soft Skills

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• Strong guest service orientation
  
• Leadership and team motivation skills
  
• Excellent communication and interpersonal abilities
  
• Problem-solving and stress management
  
• Sales-oriented mindset
  

Languages

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• Fluent Italian
  
• Fluent English (mandatory)
  
• Additional languages are a plus
  

Position Details

Job Level: 3° Turismo-Federalberghi

Employment Type: Full-time

Salary Range: € 32.000 - € 35.000 gross per year / 14 months

Hyatt Also Offers Employees:

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• 12 free nights and discounted rates in all hotels of the group after three months of employment
  
• Complimentary staff cafeteria and laundry service
  
• Continuous learning and development opportunities
  
• ATM public transport service
  
• Corporate welfare benefits
  

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