LAND EXPERIENCE SALES

WHAT YOU WILL DO As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success. Guest Experience & Relationship Building Become the trusted point of reference for guests, helping them choose the experiences that suit them best. Build meaningful relationships and create memorable moments throughout the guest journey. Proactively resolve issues and ensure a smooth, enjoyable experience ashore. Sales & Business Impact Promote shore excursions and packages, turning guest needs into sales opportunities. Use a consultative approach to maximize conversion, upselling and revenue growth. Contribute to achieving department targets and commercial objectives. Excursion Operations & Quality Support excursion operations to ensure seamless organization and service delivery. Monitor excursion quality and guest satisfaction, joining tours when needed. Contribute to continuous improvements that enhance both guest experience and business performance. Reporting & Coordination Support back-office activities, special requests and operational follow-up. Track sales performance and contribute to reporting and decision-making processes. Collaborate with onboard teams to deliver exceptional results. WHO YOU ARE Required: Secondary school education in tourism, languages or related fields Some experience in direct sales Sales mindset with confidence in promoting products or services Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences Results-oriented and resilient, motivated to achieve ambitious goals Authentic communicator and storyteller, able to inspire and engage with energy and empathy Curious, positive and collaborative, comfortable working across departments with a proactive attitude Nice to have: Previous experience on board or in international, multicultural environments Experience in tour offices or with tour operators WHAT WE OFFER Your contract Fixed-term, full-time, onboard Meals and accommodation included throughout your contract Variable bonus in addiction to salary Your life onboard: International experience combining travel, personal development, and independence Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) Discounts on onboard restaurants and bars (with possible daily credit) Accommodation & services: assigned cabin (single or double) with bathroom Cabin cleaning + free laundry service (crew laundrette and uniforms) Package delivery service Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text Discounts on shops, products, hairdresser, and SPA Wellbeing & health: Free medical assistance onboard and ashore Welfare and wellbeing programs (sports, events, monthly activities) Leisure time: Access to gym, lounge, bar, pool, and solarium for crew Crew excursions + discounts on guest tours Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) → Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/] Your growth Structured onboarding + welcome kit Mentorship program with a dedicated mentor Clear career path within your department Learning Officer for skills development and continuous improvement Development model to identify and promote talented individuals → Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/ WHY COSTA Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. Bring your ambitions to life. Join us and discover our ocean of possibilities Additional Info Contract type: Fixed-term, full-time, onboard – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS Application deadline: 31/12/2026 Time required to submit the application: approximately 3 minutes CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB) E-mail/contact of the recruiting team (not for submitting applications): getonboard@costa.it Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers