Client Success Manager — Remote
Growthopia
Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly with entrepreneurs who are trying to build something real, and your job is to help them get there.
We run the full content engine for founders, business owners, and experts across TikTok, Instagram, YouTube, and Facebook. Strategy, scripts, editing, posting, all of it. Our clients just show up on camera. We handle the rest.
We're growing fast and we need someone great to help us keep our clients winning.
You own a portfolio of client accounts. You are their person. The one they trust, the one who keeps things moving, and the one who holds them accountable when they need a push.
You are the liaison between our clients and every internal team at Growthopia. When something needs to happen, you make sure it does. You report directly to the Project Manager who owns the pipeline of deliverables, but you are responsible for the communication and coordination that keeps everything flowing.
A huge part of this role is client accountability. Clients have to do their part. Uploading footage, approving scripts, reviewing final edits. When they stall, the whole engine stalls. Your job is to keep them moving, kindly but relentlessly.
Be the primary point of contact for 30 clients across Slack, email, and regular Zoom calls
Onboard new clients, run kickoff calls, and get them set up in our systems
Coordinate between clients and internal teams so nothing gets stuck
Send filming guidelines and answer questions on setup, equipment, framing, and lighting
Hold clients accountable for uploading footage, approving scripts, and signing off on final edits
Chase approvals, signatures, and missing footage, kindly but relentlessly
Report on campaign performance and advise clients on next steps
Flag risks early and deescalate when things get tense
Base salary is $3,500 USD/month. After a client completes their first 3 months, you earn 5% commission on their monthly revenue.
Team lead roles are open as we grow. When clients expand their service from you upselling them, you also earn 10% on upsells.
OTE: $80-100K USD
Your income is directly tied to how well you take care of people. That's the point.
You genuinely love talking to people and clients look forward to hearing from you
You're almost annoyingly organized. Every client, every day, nothing slips.
You communicate constantly, internally and with clients, without being asked
You can coach someone with conviction and still be patient when results take time
You can deescalate a frustrated client and come out the other side with the relationship intact
You work hard and you take ownership. This is not a clock-in-clock-out role.
You understand sales and you're comfortable with it
You're genuinely passionate about marketing, social media, and short-form video
You're coachable. We'll teach you the hard skills. You bring the attitude.
Monday.com, Slack, Gmail, Google Drive, Zoom, Calendly, DocuSign
Client Success Manager - Italy • Rome, Metropolitan City of Rome Capital, Italy
Regional Sales Manager Cortex Cloud - Italy /h3pGet AI-powered advice on this job and more exclusive features.At Palo Alto Networks everything starts and ends with our mission:br/br/Being the cyber... Mostra di più
Questa posizione è in Lavoropiù.Il processo di selezione sarà interamente gestito Lavoropiù.Questa opportunità è disponibile in BREBBIA - Italy, Albino - Italy, Nembro - Italy, Sesto - Italy, Valso... Mostra di più
Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products... Mostra di più
INTRODUCTION /b /h3pAt Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and... Mostra di più
Il processo di selezione sarà interamente gestito Ferrero.For our Italy Hazelnut Company (HCo) we are looking for a.People Business Partner and Administration Specialist.People and Administration o... Mostra di più
A leading luxury fashion brand in Rome is seeking a Client Services Advisor to deliver exceptional customer service across all channels.The ideal candidate will have a minimum of 3 years in luxury ... Mostra di più
Cronoshare è una piattaforma online per professionisti che conseguire nuovi clienti.Cerchiamo a Tuttofare a Orte Scalo e dintorni.Entrare a far parte delle rete di professiuonisti di Cronoshare è ... Mostra di più
Lavora con MioDottore nel Customer Success: unisciti al nostro team e trasforma l’esperienza sanitaria per i pazienti! /b /h3 pbMioDottore /b è la piattaforma leader in Italia nel settore Health Te... Mostra di più
Il processo di selezione sarà interamente gestito Ferrero.We are looking for an Industrial Controller to join our Finance team for a.Reporting to the HCo CFO Italy and working under the supervision... Mostra di più
A leading financial services firm in Rome is looking for a Client Support Analyst.This role involves acting as a central point of contact for clients on operational matters and ensuring efficient i... Mostra di più
Un'importante azienda del settore cerca un Sales Manager per CENTRO ITALIA.Il candidato ideale avrà la responsabilità di gestire le vendite e il marketing, analizzare il mercato, definire strategie... Mostra di più
A leading aircraft maintenance company in Fiumicino is seeking a Deputy Station Manager to support operations and manage a team effectively.The role involves coordinating maintenance activities, en... Mostra di più
Join to apply for the strongAccount Manager - Italy /strong role at strongBMC Software /strong /ppGet AI-powered advice on this job and more exclusive features.Description and Requirements /strong ... Mostra di più
A global reinsurance firm is seeking a Broker / Account Manager based in Rome.This role involves acquiring and managing a portfolio of captive insurance clients across EMEA, fostering strong relati... Mostra di più
Looking for details about our benefits? You can learn more about them by clicking strongHERE /strong /ph3Description and Requirements /h3pstrong"At BMC trust is not just a word - it's a way of life... Mostra di più
Shape the Future of Onboard Hospitality with ITA Airways.Are you passionate about crafting exceptional travel experiences? ITA Airways is looking for an Onboard Services Specialist to join our team... Mostra di più
Questa posizione è in Canonical.Il processo di selezione sarà interamente gestito Canonical.Questa opportunità è disponibile in Milano, Torino, Padova, Bologna, Firenze, Roma, Napoli, Bari, Catania... Mostra di più
Questa posizione è in McDonald's Italia.Il processo di selezione sarà interamente gestito McDonald's Italia.Lavorare da McDonald’s significa far parte di una.Valorizziamo il contributo e l’unicità ... Mostra di più
