French International host/ess

Questa posizione è in Costa Crociere S.p.A.

Riassunto dell'opportunità da parte della Joinrs AI: Costa Crociere S.p.A. cerca un/a French International host/ess con diploma in turismo o materie umanistiche e conoscenza fluente di francese e inglese (livello C1). Il ruolo prevede supporto linguistico agli ospiti internazionali, gestione di annunci e traduzioni durante la crociera, gestione delle lamentele e collaborazione con i servizi di revenue management. L’offerta include contratto a tempo determinato, vitto e alloggio a bordo, trasporti coperti, assistenza medica, programmi di benessere, formazione strutturata e opportunità di crescita professionale.

Il processo di selezione sarà interamente gestito da Costa Crociere S.p.A..

Questa opportunità è disponibile su Genova - Italy, Milano - Italy, Roma - Italy, Napoli - Italy.

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French International host/ess

Shipside

Career

Are you ready to become the key point of reference for international guests, turning every conversation into trust, connection and unforgettable cruise memories onboard?

What You Will Do

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise)



• Act as point of reference for French speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.



• Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).



• Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest,



• Report or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.



• Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.



• Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well‑managed environment.

Who You Are

Required

• Secondary school in Tourism or Humanities



• At least 6 months experience in tourism (i.e., reception, accompanying Guests



• English & French knowledge at least at C1 level



• Being at ease with public speaking



• Being enthusiastic and problem-solving oriented



• Sales skills are a plus



• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences



• Results-oriented and resilient, motivated to achieve ambitious goals



• Authentic communicator and storyteller, able to inspire and engage with energy and empathy



• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to Have

• Previous experience on board or in international, multicultural environments

What We Offer

Your life onboard

• International experience combining travel, personal development, and independence



• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers



• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)



• Discounts on onboard restaurants and bars (with possible daily credit)



• Accommodation & services: assigned cabin (single or double) with bathroom



• Cabin cleaning + free laundry service (crew laundrette and uniforms)



• Package delivery service



• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text



• Discounts on shops, products, hairdresser, and SPA



• Wellbeing & health: Free medical assistance onboard and ashore



• Welfare and wellbeing programs (sports, events, monthly activities)



• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew



• Crew excursions + discounts on guest tours



• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Your Growth

• Structured onboarding + welcome kit



• Mentorship program with a dedicated mentor



• Clear career path within your department



• Learning Officer for skills development and continuous improvement



• Development model to identify and promote talented individuals

Why Costa

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Additional Info

Your Contract

Fixed-term, full-time, onboard average duration 4–6 months – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS

Location

On Board

Application deadline

30/10/2026

Days left

Time required to submit the application

Approximately 3 minutes

CV Format

PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail/contact of the recruiting team

(Not for submitting applications)

Further information

Visit our dedicated section Shipside

Discover your candidate journey

Click here

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