Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Work Setup: Office-based (Lisbon, Portugal)

Timeline: Urgent filling preferred

Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.

Core Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.
• Issue Diagnostics: Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.
• Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases.
• Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
• Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications

• Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
• Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules.
• Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
• Essential Skills: Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset.

Compensation Models

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months)
  • Housing: Self-arranged living setup
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months)
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup

Added Perks

• Career Advancement: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
• Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.
• Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
• Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources.
• Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.

Submission Instructions

Submit an updated resume in English or Italian. Eligible applicants will receive a call from our talent acquisition team to complete a preliminary telephone screening.