Description
The Gritti Palace a Luxury Collection Hotel part of Marriott International is currently looking for a Reservations Intern.
It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).
What we offer
What you will do
The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments
Within the specific department the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:
Process reservation requests changes and cancellations received by phone fax or Email.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee special rate and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
What were looking for
This role requires compliance with quality assurance expectations and standards. You may be required to stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Welcome to our family
As a world-class leader in the travel industry theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. Here you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities growth opportunities and the chance to meet people from all corners of the globe.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role and for that youll be appreciated and valued.
marriotthotelinternship
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Intern
Employment Type : Full-Time
Experience: years
Vacancy: 1
Reservations University Intern • Venice, Veneto, Italy
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