Open Jobs Specialist Milano

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56000 employees in 35 countries including 2000 in Italy and 15000 in Europe and Middle East we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products: fragrances makeup hair care skincare... and much more.

As a Specialist and a valued member of one of the Milano team you will excel and enjoy this position if you are ready to actively handle the following missions:

• Managing and monitoring qualitative and quantitative KPIs (Recruitment My Client LoveMeter Conversion Rate Average ticket Unit Per Ticket) and Omnichannel services (Sephora Click & collect App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances developing team members skills and talents.
• Ensuring quality standards of its own department (makeup skincare fragrance Sephora Collection)
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations safety procedures) and commercial policies (prices promotions communication).
• Managing performances of In Store services (internal external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events masterclass and Digiclass).
• Supporting Managers in daily activities actively contributing to the development of the stores commercial and HR strategy.
• Managing the stockroom maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Do not hesitate to apply if you have:

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager Team Leader Supervisor Key Holder) preferably within dynamic multinational retail environments.
• Knowledge of key commerce KPIs and confidence in budget management analysis and daily reporting.
• Business and goals orientation
• English professional knowledge
• Relationships management
• Analysis and reporting skills

Here are the Key Competencies for this Role:

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment youll contribute to the success of Sephora.

Here you will find:

• Community: in which authenticity is embraced and the strength of our differences fuels our collective spirit.
• Culture of empowerment learning & growth: you will have the tools space and opportunity to learn innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day to inspiring our industry at large every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our Sephora Stands committee.

Join us and belong to something beautiful.

At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1