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SAJ Electric
Technical Support EngineerSAJ Electric • Turin, Piedmont, Italy
Technical Support Engineer

Technical Support Engineer

SAJ Electric • Turin, Piedmont, Italy
22 ore fa
Descrizione dell’offerta di lavoro

Key Responsibilities

  • Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
  • Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
  • Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
  • Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
  • Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
  • Support local product testing and validation, including firmware, software, compatibility and system integration testing.
  • Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
  • Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.



Requirements

  • Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
  • Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
  • Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
  • Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable communicating directly with installers, distributors, EPCs and professional customers.
  • Strong customer-service mindset and ability to manage technical issues independently.
  • Good communication and cross-functional collaboration skills.
  • Willingness to travel within Italy and occasionally within Europe.
  • Fluent Italian and good English skills are required. Chinese is preferred.


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Technical Support Engineer • Turin, Piedmont, Italy

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