Account Manager (On-site)

About Translated

Translated is where technology and humanity meet to create global understanding. Founded in 1999 by a linguist and a computer scientist we are on a mission to allow everyone to understand and be understood in their own language.

We envision a world where people from different cultures can communicate seamlessly with unprecedented access to knowledge cultural exchange and business opportunities.

To make this possible we combine a network of over 500000 vetted native-speaking language professionals with a unique translation AI Lara capable of recognizing its limits and explaining its choices. Through an ecosystem of AI-powered translation tools (Matecat Matesub and Matedub) an enterprise localization platform (TranslationOS) and an online translator (Lara Translate) we support more than 400000 clients in 200 languages helping people and organizations connect across cultures.

Everything we build reflects a simple principle: technology should amplify human potential not replace it. Whether through a marketing campaign an event or a new process every project at Translated contributes to a larger purpose: bringing people closer together through understanding.

At Translated youll join an international collaborative environment where curiosity creativity and excellence are valued as much as results.

We believe in humans.

The role

We are looking for an Account Manager.

As an Account Manager youll be the human bridge between our services and our clients from individual professionals to large corporations. Youll turn inbound interest into lasting relationships understand what each client really needs and make sure they receive service they trust and want to come back to. Its a role built on conversations curiosity and follow-through and one designed to grow quickly for the right person.

Key Responsibilities

Client Relationships: turn inbound interest into long-term partnerships by listening well understanding each clients context and proposing solutions that fit.

Portfolio Care: oversee the health satisfaction and profitability of your client portfolio spotting natural opportunities to help clients do more with us over time.

Account Development: strengthen relationships with existing clients and grow their value through genuine understanding rather than hard selling.

Cross-Functional Collaboration: partner with internal teams to deliver outstanding client solutions and an excellent experience end to end.

Performance Tracking: learn to read the signals that show how your clients are doing (retention satisfaction growth) and use them to decide where to focus.

Requirements

Client Experience: a first experience working directly with end clients ideally selling services or something similar so you already know what it means to be on the front line with a customer. We dont expect a long track record but we do want someone who has been there.

The Right Attitude: curious flexible and genuinely energized by talking to people and helping them solve real problems. You listen more than you pitch.

Ambition and Drive: eager to grow comfortable at a fast pace and ready to take ownership of your results.

Smart and Adaptable: quick to learn able to manage multiple priorities without losing the thread and calm when priorities shift.

Collaborative Mindset: proven ability to do your best work with others caring about the outcome rather than the credit.

Language Skills: fluent in English with proficiency in at least one additional language (Italian German or French preferred).

Cultural Competence: comfortable working effectively in multicultural environments with a diverse range of clients.

If this description reflects your experience we are excited to meet you!

Headquarter (Rome Italy)

Translated is hosted at Pi Campus a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Our offer

Based on a standard level of experience the offered salary typically ranges between 28.00000 and 40.00000. The actual package depends on factors such as location scope of responsibilities and performance. Compensation generally grows quickly as experience leads to greater contributions. Exceptionally strong candidates may be offered salaries above this range to acknowledge their higher potential impact.

Benefits and perks

At Translated we see our people as athletes and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind body and spirit.

We nurture and support the teams personal and professional development every day through growth-oriented initiatives like personalized learning paths and networking events with industry leaders health-oriented initiatives like massages sauna and workouts in our gym and swimming pool as well as relaxation rooms open meeting rooms a cafeteria and fully equipped kitchens in every case of need every team member has access to psychological legal and financial support.

Learn more about our company: statement

At Translated we proudly embrace and celebrate each individuals unique qualities to our team regardless of race sexual orientation gender identity or any other differences. We recognize that these diverse perspectives empower us to overcome challenges foster innovation and drive excellence. As an inclusive and equal-opportunity employer we are committed to cultivating an environment where everyone feels welcome valued and supported to achieve their full potential.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1