Field Delivery Manager Thermal

Description

POSITION SUMMARY

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation repair and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence team performance and customer satisfaction through effective leadership and strategic oversight

RESPONSIBILITIES

• Lead coach and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation maintenance and repair services.
• Drive team performance through KPIs efficiency metrics and continuous improvement initiatives.
• Maintain compliance with safety standards company policies and industry regulations.
• Collaborate with internal departments (e.g. Sales Technical Support Logistics) to ensure seamless service delivery.
• Foster strong customer relationships acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning scheduling and workload balancing to optimize service coverage.

SKILLS & COMPETENCIES

• In-depth technical knowledge of Vertiv and legacy equipment.
• Team leadership and performance management.
• Customer relationship management.
• Operational planning and resource optimization.
• Safety and compliance awareness.
• Data-driven decision-making and reporting.

QUALIFICATIONS

• Formal Engineering qualification in a related field
• Proven experience managing field service teams in a technical or engineering environment.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

• 25%

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

The anticipated salary range for this role in Milan - Italy locality is between 66565 Euros to 83206 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective gender-neutral criteria including skills experience and job responsibilities.

The applicable National Collective Bargaining Agreement (CCNL) for this role isMetalmeccanico Industri

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1