Business Development - Commercial Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

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Education

University degree (preferably in Business, Finance or related filed)

Experience

Proven experience (3 years minimum) as a Relationship Manager in the payments/banking/financial industry

• Strong understanding of financial markets and payments business
• Excellent communication, negotiation, and interpersonal skills
• Ability to build and maintain client relationships based on trust and integrity
• Ability to bring discussions at strategic level
• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Proficient in using CRM software and other relevant tools
• Knowledge of regulatory and compliance requirements in the industry

Domains

Payments/Market Infrastructures/Relationship Management

Key Responsibilities

1. Manage and Grow Customer Relationships Build and maintain long-term relationships with assigned customers, primarily medium-sized financial institutions and market infrastructures. Identify customer needs, business opportunities, and emerging market trends to support Swift strategic initiatives, customer satisfaction, and strategic account development.
2. Develop and Execute Account Plans Contribute to the development and execution of customer account plans, infrastructure initiatives, and commercial activities to achieve agreed business objectives in a cost-effective and customer-centric manner.
3. Drive Customer Engagement and Adoption Coordinate and monitor customer-facing activities to support the adoption and effective use of Swift products, services, and strategic initiatives. Support larger programmes and projects led by senior account managers and business teams.
4. Serve as a Trusted Customer Contact Act as a primary point of contact for assigned customers, building trusted relationships and ensuring timely resolution of customer queries, opportunities, and challenges through effective collaboration across Swift.
5. Promote Swift’s Strategy and Value Proposition Represent Swift with professionalism in customer meetings, industry forums, user groups, conferences, and community events. Communicate Swift’s strategy, solutions, and industry initiatives to strengthen customer engagement and support business growth.
6. Collaborate Across Functions Work closely with product, customer success, operations, marketing, and other commercial teams to deliver a coordinated customer experience and identify opportunities to provide integrated solutions.
7. Generate Market Intelligence and Strategic Insights Gather and share customer feedback, competitive intelligence, industry developments, regulatory trends, and market opportunities to help shape Swift’s commercial strategy and customer engagement approach.
8. Support Strategic Industry Initiatives Contribute to customer discussions and initiatives related to Swift’s strategic priorities, including cross-border payments transformation, ISO 20022 adoption, operational resilience, interoperability, data-driven services, and emerging financial technologies.
9. Build Knowledge and Professional Expertise Continuously develop expertise in payments, securities, financial market infrastructures, Swift solutions, industry standards, and evolving market trends to effectively support customers and identify growth opportunities.
10. Foster Knowledge Sharing and Team Collaboration Share best practices, customer insights, market knowledge, and successful engagement approaches with colleagues to strengthen team capabilities and contribute to a culture of collaboration, continuous learning, and innovation.

Required Competencies

• Customer relationship management
• Business understanding and commercial acumen
• Accountability and results orientation
• Communication and influencing skills
• Teamwork and collaboration
• Learning agility and curiosity

Preferred Competencies

• Understanding of payments, securities financial market infrastructures and the evolving cross-border payments landscape
• Interest in digital assets, interoperability, and emerging financial technologies
• Strategic and ecosystem mindset, interest in understanding broader industry trends
• Ability to interpret customer data and market insights
• Experience presenting to clients and industry stakeholders

What we offer

• We give you the freedom to be yourself.
• We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world.
• A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
• We are committed to an inclusive and accessible recruitment process.
• If you require a reasonable accommodation related to accessibility during your application or interview, please contact or indicate this in your application.
• Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
• All requests are confidential and will not affect your candidacy.
• Swift doesn’t stand still. We are constantly evolving and tirelessly innovating.
• Working at the intersection of finance and technology is a very exciting place to be right now.
• Swift is transforming cross-border payments, making them faster and more transparent than ever before.
• We are the way the world moves value - every instant of every day, in almost every country.
• We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world.
• So, what you do at Swift has real impact too - an impact that matters every day.
• Which is why you matter to us.
• Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies.
• If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.
• Swift is unique.
• There is no other organisation like ours in the world driving the long-term future of the financial ecosystem.
• You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.
• At Swift we are trusted every instant. xysqume
• Everything we do has an impact that matters.
• And as a member of our team, you are trusted to make your impact every day.

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