IT Support Engineer

IT systems that work effectively keep Amazons operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time youll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

The applicable collective agreement for this role is CBA for employees of Logistics Delivery and Shipping Sector . The position is classified at level 2 or above depending on the candidates skills competences and experience.

Key job responsibilities
- Support end-user equipment and your buildings IT infrastructure
- Help with key network projects like the IT setup of new Amazon buildings
- Suggest new processes that improve the way Amazon uses IT in its operational sites
- Train and mentor IT technicians

A day in the life
Youll be based on site and will travel to other operational sites in your country and potentially internationally several times a month. As an IT Support Engineer youll work with remote and on-site colleagues to support them with any issues. Youll use your expertise to make sure our platforms are working at their best often implementing projects to maintain or improve our IT some cases you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. Youll also spend time training and mentoring your colleagues giving you the opportunity to see your team develop and your career grow.

About the team
Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs distribution centers and other sites.

- Bachelors degree or Masters degree in computer science engineering analytics mathematics statistics IT or equivalent
- Experience troubleshooting in a multi-user high availability environment
- Experience in IT client server and network service delivery
- Experience with networking technology (TCP/IP subnetting DNS and DHCP)
- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting
- Valid EU drivers license
- Advanced proficiency in Italian (C1 level) and English (B2 level) verbally and in writing

- Experience in complex problem solving and working in a tight schedule environment
- CompTIA A CompTIA Network Cisco CCNA/CCNP Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a fast paced dynamic organization
- Experience in customer-facing roles
- Experience of working with common network and internet protocols such as network management protocols network communication protocols and network security protocols

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level depending on the candidates skills competencies and experience. Amazons package may include a sign on addition the candidate may be eligible to participate in a restricted stock unit scheme operated independently by USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable depending on skills and requirements.

In addition to statutory benefits and those applicable to the relevant CBA company supplementary benefits may apply subject to further terms.

San Salvo ITA - 31100.00 EUR Annually

Required Experience:

IC

Employment Type : Full-Time
Department / Functional Area: Technical Services
Experience: years
Vacancy: 1