Are you passionate about combining technical expertise with outstanding customer service to deliver world-class water solutions?Join us in developing smarter solutions for moving and transforming water, reducing energy consumption, and improving quality of life.As our new Customer Service Back Office Engineer – Water Utility Division, you will provide technical support to customers and sales teams, helping ensure optimal product sizing, system solutions, and specifications for water utility applications.You will be part of a diverse and inclusive culture that values growth, well-being, and belonging.What you will be doingAs part of the Customer Service & Solutions Centre (CSSC) Back Office team, you will deliver technical support that strengthens customer relationships and contributes to business growth.Key responsibilitiesProvide technical support on product sizing, applications, system solutions, accessories, installations, and pricing.Handle customer inquiries and prepare accurate quotations in line with Grundfos service standards.Support sales teams on tenders and projects with sizing, specifications, calculations, delivery information, and operation and maintenance guidance.Identify business opportunities and refer them to external sales teams.Contribute to value-added services that improve customer experience and relationships.What makes you a great fitYou are a technically skilled professional with a customer-focused mindset, strong problem-solving abilities, and a passion for delivering excellent service.Required qualificationsBachelor's degree in Mechanical, Electrical, Environmental Engineering, or a related technical field.Minimum 2 years of experience in technical customer support, application engineering, or a similar role, preferably within pumps, water systems, or industrial equipment.Knowledge of product sizing, hydraulic calculations, and system design.Strong communication skills with the ability to explain technical concepts clearly.Preferred qualificationsExperience with CRM and ERP systems such as Salesforce or SAP.Knowledge of water utility infrastructure, industry standards, and regulations.Experience supporting tenders and project-based sales.Why you will love working hereWe care. You can look forward to:Flexible working hours and hybrid work opportunities.Annual bonus, health insurance, and a strong focus on well-being.Three additional paid volunteering days per year.Access to training, learning opportunities, and development programs.We are inclusive. We welcome applications from people of all abilities, experiences, and backgrounds.Ready to unlock possibilities at Grundfos? Apply today.To learn more, follow us on LinkedIn or visit grundfos.com.What we offerIn line with Italian pay transparency regulations:CCNL: Metalworking Industry and Plant Installation – Federmeccanica.Indicative gross annual salary: EUR 37.000 – 52.000, depending on experience, skills, and market benchmarks.Competitive total rewards package including bonus and benefits.
Customer Service Back Office Engineer - Water Utility Division • Trezzano Rosa, Lombardy, Italy
Il 31 Dicembre 2024 Swisscom , per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone I... Mostra di più
Per Zeliatech, distributore a Valore Aggiunto che opera nel settore fotovoltaico, e‑mobility, smart building e green data center, parte del gruppo Esprinet, siamo alla ricerca di una figura di Juni... Mostra di più
Onsite Customer visit for Installation & Support to resolve all technical issues.Coordination with technical/software team for removing “Bugs”.Coordination with sales and coordination team for all ... Mostra di più
Service Specialist /h3 pSei interessata/o a diventare parte di una società leader mondiale nel risk management, intermediazione assicurativa e riassicurativa, servizi per le risorse umane e soluzio... Mostra di più
Sungrow is seeking a Distribution Service Engineer for Italy who combines technical expertise with customer support to enable clean energy growth.You will help partners and customers get the best f... Mostra di più
AESSEFIN PRESTITI 24/7 SRL cerca un/una Impiegato/a Back Office con esperienza nel settore Cessione del Quinto.Responsabile della gestione e coordinamento delle pratiche, monitoraggio KPI e ottimiz... Mostra di più
Senior Backend Engineer to design and build scalable microservices for a fintech payments platform.You will work on RESTful APIs, high‑performance data stores, and secure code practices within a re... Mostra di più
Field Service Engineer (m/f/d) – Region Italy.We are looking for a Field Service Technician responsible for the installation, commissioning, routine and extraordinary maintenance, and overall techn... Mostra di più
Afimilk, a global leader in dairy farming technology, is looking for a.Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk product... Mostra di più
A leading green tech company is looking for a Field Service Engineer in Milan.The role involves owning customer issues, supporting onsite commissioning and maintenance, and ensuring compliance with... Mostra di più
Experis è la società IT & Technology del Gruppo Manpower.Le persone e le loro competenze sono il nostro successo e insieme ci poniamo come partner tecnologici dei nostri clienti attraverso servizi ... Mostra di più
Cavotec Specimas Spa is seeking a MoorMaster Service Product Engineer to support global customers and drive innovative electrification technologies.The ideal candidate will possess an Electrical En... Mostra di più
Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations.Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies ... Mostra di più
TVS SCS RICO Italia fa parte di una multinazionale specializzata nel fornire una vasta gamma di servizi tecnologici in tutta Europa, inclusi i servizi di Break & Fix, IMAC, Deskside Support, Servic... Mostra di più
Una grande azienda del settore energetico cerca un'risorsa per il ruolo di ADMINISTRATIVE ENERGY BACK OFFICE a Milano.Il candidato ideale avrà una laurea o diploma economico-amministrativo e almeno... Mostra di più
Overview /h3pExclusive Networks is a global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios.With offices in over ... Mostra di più
Requisition ID202766Date posted08/20/2026Work Location ModelOn-siteWork LocationAgrate-IT-RemoteWork CountryItalyThe group you’ll be a part ofThe Customer Support Business Group focuses on enabling... Mostra di più
Join to apply for the bSERVICE ENGINEER - PAVIA /b role at bFedegari /b /p pPosition: In an initiative to reinforce our Team Customer Care for the Pavia site, we are seeking a resource interested i... Mostra di più
Field Service Engineer – Sistemi Acque Pure (Pharma).Per realtà internazionale attiva nella progettazione e realizzazione di impianti per l'industria farmaceutica, siamo alla ricerca di un/una Fiel... Mostra di più
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.We design, build and service cutting‑edge equipmen... Mostra di più
