Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionAre you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team. The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.Key ResponsibilitiesPrepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metricsDraft and manage official communications to the sales and service networkCreate and deliver PowerPoint presentations on CE-related topicsSupport the CE department in the analysis and design of incentive schemesDesign, manage, and deliver virtual coaching sessions (webinars) on CE topicsProvide hands-on support to the Sales and Service network for the implementation of new projects and toolsDevelop and deliver training modules for internal field staff and the Sales & Service network on CE topicsDeliver classroom-based behavioral training on soft skillsConduct potential analysis and gap analysisQualificationsAdvanced knowledge of the automotive industryStrong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvementProven experience with Dealer Management Systems (DMS) used in the automotive sectorExcellent knowledge of Microsoft Office, Visual Analytics tools, and database queryingAbility to analyze complex datasets and define effective solutionsSoft SkillsAbility to work independently, in groups, and within cross-functional teamsStrong mindset for sharing insights, reports, and resultsExcellent presentation and public speaking skillsStrong listening skills and ability to provide structured, constructive feedbackQualificationsUniversity degreeGood command of the English and Italian languageProfessional ExperienceMinimum 2 years of experience in data analysis and reporting rolesAdditional RequirementsAvailability to travel across the entire national territoryAdditional Information- CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi- Livello 2MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. SummaryType: Full-timeFunction: ConsultingExperience level: Not ApplicableIndustry: Automotive
Coach & Consultant • Milano, it
A leading consultancy in Italy seeks experienced Senior Consultants to join their team in Milan.The role involves developing strategic frameworks, leading client engagements, and mentoring junior c... Mostra di più
Azienda /h3 pBoutique di management consulting specializzata in internal audit, risk management, compliance e corporate governance /p h3Offerta /h3 pLa risorsa opererà su progetti trasversali per c... Mostra di più
Fairygodboss is seeking a Lead SAP Consultant in Milan, Italy.The successful candidate will provide technical support for our multinational clients within SAP HR Modules, ensuring compliance with A... Mostra di più
Una società di consulenza è alla ricerca di un Consulente per i servizi CFO nell’ambito della Finance Transformation a Milano.Questo ruolo offre l'opportunità di contribuire a progetti di trasforma... Mostra di più
You will work with cutting-edge technology to help clients optimize business processes and drive digital transformation.As part of our collaborative environment, you’ll engage in various projects a... Mostra di più
Milano is looking for talented Consultants to join their Implementation Advisory team.You will demonstrate expertise in driving digital transformation initiatives for clients in various sectors inc... Mostra di più
Nati nel 2003, abbiamo raccolto e valorizzato l’esperienza storica della consulenza e abbiamo aggiunto due ingredienti chiave: l’innovazione e la digitalizzazione.Grazie a questo percorso siamo ogg... Mostra di più
CRPI Digital Group è un gruppo italiano specializzato in Digital Transformation, Business Consulting, Governance e Innovation Management, con competenze distintive nei settori Banking, Financial Se... Mostra di più
Talent Acquisition Specialist @ Assist Digital | Psicologa 26011.Assist Digital è una realtà internazionale che fornisce servizi end-to-end di Customer Experience a brand globali.Da più di 20 anni ... Mostra di più
Social & Performance Senior ConsultantBewerbenremote type: Hybridlocations: Milanotime type: Full timeposted on: Heute ausgeschriebenjob requisition id: JR0096718**Agentur :**Havas Media ... Mostra di più
PwC Italy cerca professionisti con 3-5 anni di esperienza in consulenza per guidare progetti di trasformazione e miglioramento di processi in Financial Services e Capital Markets.Ruolo orientato al... Mostra di più
Kirey, tra i principali gruppi europei, cerca una risorsa Senior Business Consultant per definire strategie e modelli operativi in stretta collaborazione con Business e IT.La posizione prevede coin... Mostra di più
Impacta Strategy is a strategic consulting firm founded to transform ambitious visions into concrete results.We combine excellence, entrepreneurial aptitude, and a focused focus to ensure tangible ... Mostra di più
Una società di consulenza strategica a Milano/Roma cerca un Strategy Consultant specializzato nel settore assicurativo.Il candidato ideale ha una laurea in discipline economiche o ingegneristiche e... Mostra di più
A leading global consulting firm in Italy is looking for talented Consultants in Rome and Milan.The selected candidates will drive business success by collaborating with clients, conducting thoroug... Mostra di più
Una società di consulenza è alla ricerca di un/a Senior Consultant a Milano.Il candidato ideale avrà oltre 5 anni di esperienza nel settore HR e sarà responsabile dello sviluppo del business.Le pri... Mostra di più
Mountfitchet Group cerca un responsabile vendite charter di gruppo in Lombardia per gestire il processo di vendita e sviluppare relazioni con i clienti.Il candidato ideale ha esperienza nel settore... Mostra di più
Entrerai a far parte del team dedicato alla delivery dei nostri sistemi di gestione dell’accoglienza digitale in sanità.Entrando a diretto contatto con il cliente, sarai responsabile di gestire le ... Mostra di più
Una startup HR Tech in crescita cerca un BDR Team Lead per guidare un team di 6 persone.Offerta di compenso competitiva di €50-70k OTE, con opportunità di crescita in un ambiente dinamico.Il candid... Mostra di più
Lavora al cuore del cambiamento.In Accenture, potrai portare la tua visione innovativa per reinventare interi settori di mercato, lavorando con le aziende più importanti a livello mondiale.Modella ... Mostra di più
