Retail IT Engineer Lead

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.This Role is Tailor-Made for You Because:You’re a hands on engineering manager who loves making stores run flawlessly – from POS and payments to clienteling and store reporting – and you know how to turn business needs into reliable, observable software and smooth store operations. You’re comfortable leading vendor resources, partnering with Store Operations, and diving into new store openings while improving day to day reliability.A Day in the Life:Your Key Responsibilities include:Own store technology delivery & operations. Lead feature development and on‑call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability. Launch & scale new stores and relocations. Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open. Integrate payments & clienteling. Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements. Enable omnichannel store experiences. Coordinate with Global OMS and eCommerce teams to support BOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy that underpin these journeys. Manage vendor relationships and coordinate with external partners for hardware, software, and network services. Participate in strategic planning for retail technology evolution and innovation. Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure. Measure & improve. Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls.Requirements:Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment.Proven track record of managing and deploying modern POS systems and retail applications.Strong understanding of retail operations, store infrastructure, and customer-facing technologies.Experience with project management methodologies and tools.Excellent communication and stakeholder management skills.Fluent in English; additional European languages are a plus.Willingness to travel across Italy and EU regions as needed with overnight travel.To Land This Role:Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.SummaryLocation: Milano, ItalyType: Full time