Junior Data Center Shift Engineer

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader in delivering global data center services. As we expand our operations across Europe – we are looking to recruit a Data Center Engineer in Milan (Mechanical/Electrical).

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The Junior Facilities Engineer is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Junior Facilities Engineer primarily interacts with Data Facilities Engineers, clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred.

The Junior Facilities Engineer also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

This role will work on a 2-shift work pattern including night shifts.

Skills/Responsibilities/Experience/Knowledge

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• Basic knowledge of site facility infrastructure regarding power, thermal management and associated systems.
  
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
  
• Work with senior colleagues, team members, vendors and other stakeholders to test and install data center infrastructure equipment and services.
  
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation and communication, as per SLA.
  
• Work closely with vendors to resolve service-affecting incidents and/or outages.
  
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
  
• Provide data center white space support to managed services, including, but not limited to:
  
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  • Routers and switches
    
  • Other customer or self-owned digital infrastructure
    
  
  
  
• Perform trouble isolation and resolution as needed.
  
• Perform maintenance as needed/directed.
  
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
  
• Perform consolidated event management for all monitored equipment at the data center site.
  
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.).
  
• Experience from stacking and racking of servers to battery/power and structured cabling.
  
• Generate end user performance reports as needed.
  
• Troubleshoots and resolves client-side problems, when so required.
  
• Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders.
  
• Monitor capacity utilization.
  
• Manages/Monitors physical access to data centers.
  
• Successfully execute Emergency Operating Procedures (EOPs), when so required at site.
  
• Trains new staff on all processes and procedures that relate to all of the above.
  
• Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
  
• Good English communication skills, both verbal and written.
  

Preferred Requirements:

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• Bachelor's degree or equivalent work experience preferred.
  
• Proven track record of success and delivering results.
  
• Strong interpersonal and relationship-building skills, conducive to team development.
  
• Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis, and able to use server lift or pallet jacks.
  
• Military experience would be an advantage.
  

What you’ll get from us:

Here, at Salute, we value our people and take great pride providing not just a job but fantastic career opportunities. In addition to the opportunity to work in a great team and earn a competitive salary - you'll gain access to cutting edge industry training that aims to enhance your skills and propel your career forward. xysqume Not only will you receive valuable development in your current role, but for those who are ambitious and motivated, the possibilities are endless.

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