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SII Group Italy
Technical Support EngineerSII Group Italy • Milano, Italy
Technical Support Engineer

Technical Support Engineer

SII Group Italy • Milano, Italy
7 giorni fa
Descrizione dell’offerta di lavoro

Fondata nel 1979SII Group è una società di consulenza internazionale con oltre 100 sedi in quattro continenti, specializzata in IT ed Engineering consulting.



Legga la panoramica di questa opportunità per capire quali competenze sono richieste, incluse le soft skill pertinenti e la padronanza di pacchetti software.

Nell'ambito dei nostri progetti SII Italia è alla ricerca di un/una Technical Support Engineer


Sede di lavoro: Milano (on-site)


La risorsa fornirà supporto IT on-site a una limitata popolazione di utenti, inclusi Executive e VIP, gestendo in autonomia le richieste tecniche e garantendo un servizio professionale fino alla completa risoluzione delle problematiche.


ATTIVITA PRINCIPALI


  • Fornire supporto IT di primo livello su PC, notebook, smartphone e periferiche.
  • Configurare workstation, docking station e dispositivi mobili.
  • Diagnosticare e risolvere problematiche hardware, software e di connettività.
  • Gestire gli incidenti fino alla completa risoluzione, coordinando le escalation.
  • Fornire supporto dedicato a utenti Executive e VIP.
  • Gestire le priorità e garantire un elevato livello di customer service.
  • Effettuare occasionali trasferte tra Milano e Lugano.
  • Esperienza in IT Support, Service Desk o End User Support.
  • Ottime capacità relazionali e orientamento al cliente.
  • Buona conoscenza di Windows e Microsoft 365.
  • Capacità di lavorare in autonomia e gestire le priorità.
  • Professionalità nella gestione di utenti Executive e VIP.
  • Capacità di prendere in carico gli incidenti e coordinarne la risoluzione.
  • Conoscenza di base di networking e dispositivi endpoint. xysqume

Se siete desiderosi di fare la differenza e di lavorare in un ambiente dinamico e innovativo, saremo lieti di ascoltarvi. Candidatevi ora e unit'evi a noi!


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Technical Support Engineer • Milano, Italy

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