Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

About the job

Store Manager

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Industry: Designer toys and collectible pieces
Location: Milan, City Centre
Job type: Full time, Fixed Term 1 year
Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and team's performance
• Regular team social events

The Role and Candidate

We are looking for a naturally confident Store Manager to lead the opening of our new store in a key area in the City Centre of Milan. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.

Responsabilities

• Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy
• 360° management of your shop
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability
• Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies
• Possess good product and fashion knowledge
• Know and apply brand and seasonal visual merchandising standards
• Supervise the reception of customers, ensuring that it is in line with POP MART guidelines
• Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)
• Train new joiners and accompany them on their path of growth and development in collaboration
• Act as a role model and promote effective communication within the sales team
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results
• Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt, etc.)
• Ensure the achievement of your department (budget and target achievement)
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services

Required Qualifications & Experience

• Applicants must have the right to work in Italy
• At least 3-5 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury
• Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports
• Agility, dynamism and problem solving
• Strong results orientation
• High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit
• Degree (bachelor's or master's degree) preferred
• Excellent knowledge of Italian and English
• Strong knowledge of Excel
• Desirable (Not Essential) Knowledge of CEGID

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment

Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. xysqume POP MART is not just a brand, it's a galaxy of creative possibilities.

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