Field Service Engineer Specialist

Description

Responsible for supporting sales, world-class technical representation, support, and training, to water systems distributors and their contractors.

Key Responsibilities

• In the assigned territory, provide technical service and support on Franklin Electric water systems products, including motors, pumps, and electronic drives and controls.

• Guide testing and troubleshooting of Franklin products in water systems installations.

• Provide direction and expertise during new product installations.

• Represent Franklin Electric at on-site installation meetings to timely resolve field issues.

• Present technical seminars to water systems distributors, dealers, and contractors.

• Represent Franklin Electric at trade shows and special events.

• Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.

• Provide specialized training to specific customers.

• Perform other related duties as required or assigned.

Skills Knowledge and Expertise

• Working knowledge of water systems in general, with specific knowledge of pumps, motors, drives and controls.
• Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with water systems professionals. Ability to work independently with outstanding organizational skills.
• Previous sales or service experience preferred.
• Self-motivated and energetic personality with a desire to service the customer.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Deals with problems involving several known variables in situations of routine nature.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Travels up to 40 percent of the time
• Reads, writes, and speaks English fluently

Education and Experience

• Bachelor’s Degree in Engineering/high school technical diploma – electronics specialization
• Three to five years of technical, sales, or related water systems or industry experience.

Computer Skills

• Knowledge of the basic MS office tools (Excel, Word, Powerpoint)

Employment terms & compensation

• CCNL Metalmeccanica Industria
• Salary Range (Gross Annual Salary): 30.000€ - 40.000€
• Variable Compensation: Eligibility for the Premio di Risultato (PDR), in accordance with the applicable company agreement.

Applications from candidates with different levels of seniority will be considered.
The final job level and compensation package will be determined based on the candidate's experience, skills, and overall qualifications.

Why work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

#FEItaly

Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.

More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.