Technical Support Specialist

We are looking for a Technical Support Specialist on behalf of our partner RISCO.

RISCO is a global leader in smart security solutions providing advanced intrusion detection systems cloud-based security platforms and integrated monitoring technologies for residential commercial and enterprise customers worldwide.

The company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions working closely with partners installers distributors and customers across the Italian market.

Responsibilities

- Provide technical support and remote diagnostics to resellers distributors installers system integrators and end users

- Analyze technical issues and deliver effective troubleshooting solutions

- Support the deployment configuration and maintenance of smart home building automation networking and security systems

- Maintain technical documentation and product knowledge resources

- Deliver technical training sessions for installers and system integrators

- Manage support tickets and coordinate on-site activities when required

- Handle RMA processes and analyze returned products

- Report recurring technical issues and customer feedback to internal technical teams

- Identify opportunities to promote additional products and services

- Collaborate closely with technical support and sales teams

Please note: As part of the hiring process all candidates are required to complete an AI interview.

Requirements

- Previous experience in technical support system installation or deployment

- Experience with smart home building automation security networking HVAC electrical fire protection or video surveillance systems

- Experience working in a B2B technical support environment

- Strong analytical troubleshooting and problem-solving skills

- Good understanding of installation processes and project implementation

- Experience with technical documentation and reporting

- Experience delivering technical training is an advantage

- Conversational English

Required Skills:

- Previous experience in technical support system installation or deployment - Experience with smart home building automation security networking HVAC electrical fire protection or video surveillance systems - Experience working in a B2B technical support environment - Strong analytical troubleshooting and problem-solving skills - Good understanding of installation processes and project implementation - Experience with technical documentation and reporting - Experience delivering technical training is an advantage - Conversational English

Employment Type : Full Time
Experience: years
Vacancy: 1