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ALSTOM Gruppe
Train Operation Support EngineerALSTOM Gruppe • Milano, Italy
Train Operation Support Engineer

Train Operation Support Engineer

ALSTOM Gruppe • Milano, Italy
7 giorni fa
Descrizione dell’offerta di lavoro

Job Title

Train Operation Support Engineer

Purpose of the Job

  • Provide real‑time technical support to train drivers and operations teams during service faults.
  • Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies.
  • Coordinate with traffic control and fleet management to manage train availability and service recovery.
  • Provide clear and accurate instructions or guidance based on established protocols and procedures.
  • Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions.
  • Prepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations.
  • Analyze incidents and support post‑event investigations to determine technical causes.
  • Collaborate with maintenance teams and contractors to support repairs and maintenance work.
  • Participate in root‑cause analysis and contribute to continuous improvement initiatives.
  • Conduct field inspections, special checks, and assessments of rolling stock.
  • Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions.

Responsibilities

  • Participate in critical task‑force dedicated to troubleshooting when needed.
  • Define standard rules to analyze train diagnostic data.
  • Define standard sheet for troubleshooting during operational outage.
  • Design diagnostic algorithms in collaboration with engineering team.

Organisational Reporting

  • Fleet support center manager

Network & Links

  • Fleet managers
  • Depot managers
  • Control room system engineers and data analyst
  • Maintenance team leaders

Educational Requirements

  • Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation.

Technical Knowledge / Experience

  • Experience in train monitoring system development, validation or commissioning.
  • Experience at system level in railway industries or large industrial plant (power, naval, etc.).
  • Good knowledge of business analytics tools such as Tableau or Power BI.
  • Strong analytical skills with attention to detail.
  • Excellent problem‑solving abilities and capacity to work under pressure.
  • Experience in customer service or technical support, preferably in a transportation or railway environment.
  • Excellent communication and interpersonal skills to work effectively with various stakeholders.
  • Familiarity with industry standards and safety regulations in railway operations.
  • Data‑driven: makes objective decisions based on data/facts. xysqume

Job Location / Mobility Requirements

  • Based in Milano Fiorenza Depot, operating on a 7‑day weekly shift basis and providing on‑call support through a rotating shift pattern.


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Train Operation Support Engineer • Milano, Italy

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