Talent.com
Siemens
Technical Customer Support (Low Voltage) - ApprenticeshipSiemens • Milano, Italy
Technical Customer Support (Low Voltage) - Apprenticeship

Technical Customer Support (Low Voltage) - Apprenticeship

Siemens • Milano, Italy
7 giorni fa
Descrizione dell’offerta di lavoro

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.



È il candidato/la candidata ideale per questa opportunità? Lo scopra leggendo la panoramica del ruolo qui sotto.

The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low‑voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital‑ready solutions for power protection, control, and distribution.


During the apprenticeship, you will receive comprehensive training to develop your technical and customer‑facing skills, supported by a dedicated mentor.


You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.


Your Challenge


  • Providing first‑level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…)
  • Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
  • Supporting customers in troubleshooting and resolving technical issues
  • Escalating complex cases to internal experts and ensuring proper follow‑up
  • Managing customer requests, complaints, and service cases
  • Supporting the creation of technical documentation, FAQs, and knowledge base articles
  • Collaborating with sales, engineering, and service teams to ensure a high‑quality customer experience
  • Monitoring ticket status and maintaining accurate case documentation in CRM tools
  • Supporting after‑sales processes, including warranty claims and technical clarifications
  • Contributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services


Required entry qualifications


  • You are under 30 years of age (Italian Apprenticeship requirements)
  • You have acquired a Diploma, bachelor’s or master’s degree in electrical engineering, electronic engineering or similar
  • Strong interest in low voltage electrical products and technical support
  • Proficiency in English and Italian
  • Excellent knowledge of MS Office
  • Knowledge of electrical distribution systems and of CRM will be considered a plus
  • Strong communication and customer orientation skills
  • Analytical thinking
  • Displays strong learning agility, intellectual curiosity, and adaptability
  • Ability to work in a team and manage priorities
  • Willingness to learn and grow in a technical support/customer service role
  • Passion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality
  • Eligibility to work in Italy


What We Offer


  • Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.
  • Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.
  • Never stop growing: plenty opportunities for continuous and individual learning journeys
  • An inclusive team culture where you can be yourself

For apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL). xysqume


Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.


#J-18808-Ljbffr

Creare un avviso di lavoro per questa ricerca

Technical Customer Support (Low Voltage) - Apprenticeship • Milano, Italy

Offerte simili

Italy PV Service Engineer - Technical Support & Training

Sungrow Europe - Welcome traveler!Milano, lombardia, Italy

Sungrow Europe is seeking a Distribution Service Engineer for Italy to blend technical expertise with customer support, ensuring partners and customers maximize our PV and ESS solutions.You will op... Mostra di più

 • In evidenza

Technical Support Specialist

Masimo Corporationmilano, lombardia, Italy

Receive and respond to telephone calls and emails from end users; /p pDocument all complaints and failures per the Masimo Quality System; /p pProvide first and second level technical support and tr... Mostra di più

 • In evidenza

Multilingual Customer Support Opportunities Across Europe

Cross Border TalentsMilan, Lombardy, Italy
Remoto
Quick Apply

Are you ready to turn your language skills into a career with global impact? Join leading international companies across.Portugal, Greece, Malta, and Bulgaria.German, Dutch, Danish, Finnish, Norweg... Mostra di più

Technical Support Equipment Specialist

Magneti Marelli Parts & ServicesMilano, lombardia, Italy

Select how often (in days) to receive an alert:.Become a Part of the Marelli team.We are a global independent automotive supplier with a passion for performance and speed.We are pioneers of the fut... Mostra di più

 • In evidenza

Silicon Photonics Customer Tech Program Lead

STMicroelectronics ItaliaAgrate Brianza, lombardia, Italy

STMicroelectronics Italia is seeking a Customer Technology Manager (CTM) to support key customers in its Silicon Photonics Business Line.You will be the primary technical contact, coordinating end-... Mostra di più

 • In evidenza

Technical Customer Support (Low Voltage) - Apprenticeship

SiemensMilano, lombardia, Italy

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.The Electric... Mostra di più

 • In evidenza

IT Support Specialist – Internship Program

HiltiSesto San Giovanni - Italy

Riassunto dell'opportunità da parte della.Il/la candidato/a supporterà il team IT fornendo assistenza su hardware, software e servizi digitali, seguendo processi di gestione e collaborando con il S... Mostra di più

 • In evidenza

Sales Support Internship

Gi GroupMilano

Questa posizione è in Gi Group.Il processo di selezione sarà interamente gestito Gi Group.Vuoi fare la differenza nella vita delle persone con il tuo nuovo lavoro? DIVENTA LIFECHANGER!.Avrai la pos... Mostra di più

 • In evidenza

Customer Service Logistica - zona Castel San Giovanni

LavoropiùStradella - Italy

Questa posizione è in Lavoropiù.Il processo di selezione sarà interamente gestito Lavoropiù.Questa opportunità è disponibile in Stradella - Italy, Castel San Giovanni - Italy, Pavia - Italy.Lavorop... Mostra di più

 • In evidenza

Multilingual Customer Support – Lisbon

FH Collective AcademyMilan, Lombardy, Italy
Remoto
Quick Apply

Multilingual Jobs in Lisbon | Customer Support & Content Moderation.Our international clients in Lisbon are looking for multilingual candidates to join their customer service and content modera... Mostra di più

Continuous Improvement specialist - Addetto tempi e metodi

Randstad ItalyStradella, Lombardia, Italia

Hai una laurea in Ingegneria Gestionale e breve esperienza nell’analisi tempi e metodi maturata in contesti industriali?.Vuoi inserirti in un’importante azienda logistica con oltre 80.La divisione ... Mostra di più

 • In evidenza

Internship Customer Journey Expert

INGMilan - Italy

Il processo di selezione sarà interamente gestito ING.The intern will support the business in gathering functional and technical requirements related to Tribe’s assets and contribute to enhancing s... Mostra di più

Technical Support Specialist

MasimoMilano, lombardia, Italy

Receive and respond to telephone calls and emails from end users;.Document all complaints and failures per the Masimo Quality System;.Provide first and second level technical support and training;.... Mostra di più

 • In evidenza

Energy Storage Technical Support Engineer-Italy

BYD EuropeMilan, Lombardy, Italy

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, Chin... Mostra di più

Internship - Sales Customer Care Support (m/f/d)

Bosch GroupCernusco sul Naviglio - Italy

Questa posizione è in Bosch Group.Il processo di selezione sarà interamente gestito Bosch Group.It employs roughly 410,000 associates worldwide.The company generated sales of 78.Its operations are ... Mostra di più

Customer Support Experts

Cross Border TalentsMilan, Lombardy, Italy
Quick Apply

Customer Support Experts (Polish, Spanish, Italian, French, Portuguese Speakers).Polish, Spanish, Italian, French, or Portuguese.Ready to kickstart your international career? Join a.Provide high-qu... Mostra di più

Product Support Specialist: Customer-Driven Troubleshooter

Canon 430exiiMilano, lombardia, Italy

Canon 430exii is seeking a Product Support Specialist in Milan, Italy to provide day-to-day assistance for product implementation and customer inquiries.The Specialist will work closely with develo... Mostra di più

 • In evidenza

Technical Customer Support Agent (Milan)

NorthreachMilano, lombardia, Italy

Technical Customer Support Agent (Milan).About the job Technical Customer Support Agent (Milan).We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Sup... Mostra di più

 • In evidenza

Global Customer Support Manager

OverIT - Field Service ManagementMilano, lombardia, Italy

Global Customer Support Manager – OverIT Field Service Management.OverIT is a global Software‑as‑a‑Service (SaaS) company with a strong presence in North America and Europe.We empower organizations... Mostra di più

 • In evidenza

Senior Probe Card Engineer - Customer-Facing Design Lead

Technoprobe S.p.A.vimercate, lombardia, Italy

A leading technology company in Vimercate is looking for a resource to join the Probe Card Engineering team.Responsibilities include acting as a technical interface with customers, defining PC arch... Mostra di più