Reservation Agent M/F - Experimental Roma

ABOUT US Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. ABOUT EXPERIMENTAL ROMA Opening in october 2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental. Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian. The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene. ABOUT THE JOB Permanent position – starting as soon as possible. As a Reservation Agent, you will oversee a range of tailor-made services for individual clients. Your responsibilities will include: Reservations Manager of individual, travel agencies, corporate guests Entering and checking individual, travel agencies and corporate reservations in compliance with the Group’s procedures (booking entry, rates, credit cards, client requests, room allocations), Proactively manage reservation requests via email/phone by sending proposals and stay confirmations, while ensuring corrects rates information. Monitoring the volume of indirect bookings by identifying corporate and leisure guests, while encouraging direct reservations. Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel. Reporting and Administrative follow-up Tracking payments and commissions related to group and agencies bookings Ensure that all requests received by email throughout the day are addressed and maintain a daily follow-up on requests, prioritizing those that require immediate attention Corporate account management & development / follow-up & loyalty / contract preparation Managing corporate accounts during trade fairs, peak season, and follow-up activities, Maintaining existing client relationships through proactive follow-ups Identifying new accounts for business development purpose. Manage training and oversee correct application of reservation & sales processes Monitoring the daily activity and data entry Ensuring proper follow-up of procedures and accurate data entry (client merge, experience process, profile notes) ABOUT YOU We are looking for someone passionate about the hospitality industry, with a professional appearance and proficiency in English. You have initial experience in a similar position in a high-end hotel. You have strong interpersonal skills with clients and are able to work independently. You demonstrate good adaptability and decision-making skills. You speak Italian and fluent English; a third language (French) would be an advantage. Knowledge of the Opera Cloud software would be a plus. Experience Hospitality, the Experimental Way ! Throughout your journey with us, you’ll be immersed in a stimulating and innovative environment. You’ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts. Whether it’s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets. Here’s what we offer: Training and career development opportunities. Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more. Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).