Customer Service Representative

Location: Genoa, Italy

Employment Type: Fixed-term contract (maternity cover); Full-time

Job Title: Customer Service Representative

Join Survitec as a Customer Service Representative in Genoa

Are you ready to take the next step in your career and make a real impact in the maritime industry? Do you want your work to contribute to safety at sea while growing with a global leader?

Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Marine division in Genoa, Italy. This is a newly created role with a clear purpose: supporting our distributor network and helping ensure life-saving equipment reaches those who need it most.

Why This Role Matters

As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.

You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.

If you’re motivated by purpose, thrive in a fast-paced environment, and enjoy solving complex challenges, this role is for you.

Key Responsibilities

• Delivering advanced product and service information while resolving complex customer inquiries.
• Processing quotations and orders (including customized requests) and coordinating delivery with internal teams.
• Building strong customer relationships through proactive outbound communication.
• Acting as the first point of contact for customer complaints and escalations.
• Maintaining accurate customer data in our CRM system to support business growth.
• Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
• Ensuring compliance with company policies, safety regulations, and industry standards.
• Staying up to date with industry trends through training and development opportunities.
• Performing additional duties as required by management.

About You – Skills & Qualifications

To succeed in this role, you will bring:

• Excellent communication skills, both written and verbal
• Strong customer service experience and professional telephone manner (marine industry experience is a plus)
• Confidence in handling complex, non-standard cases - we don’t use scripts, and we value creative problem-solving
• A proactive, solution-driven mindset with great attention to detail
• Fluency in Italian and English, spoken and written

Why You Should Work for Us

• Extra day off to celebrate your birthday.
• Company Anniversary Holiday Benefit.
• Comprehensive Health Insurance.
• Ticket Restaurant Card.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Reward and Recognition scheme.

This is not just another job - it’s a career with purpose.

Who are Survitec and what do we do?

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” — designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.