Italian Customer Specialist in Lisbon

Take Your Customer Service Career to the Next Level!

Are you passionate about helping people and creating positive customer experiences Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers solving problems and ensuring a smooth and satisfying experience at every interaction.

Role Overview:

As a Customer Specialist you will be the first point of contact for customers providing professional and personalized assistance with inquiries orders accounts products services and general support requests. Through phone email chat and other digital channels you will identify customer needs provide effective solutions and ensure a positive experience from start to finish.

Key Responsibilities:

• Provide friendly and professional customer support through phone email chat and other communication channels.
• Assist customers with general inquiries orders deliveries accounts payments products and services.
• Understand customer needs and provide accurate clear and helpful information.
• Resolve questions concerns and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes platforms products or services when assistance is needed.
• Accurately document customer interactions requests and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products services procedures and policies through continuous training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity Apply today and lets connect!

Employment Type : Full Time
Experience: years
Vacancy: 1