GENERAL ROLE
The Senior Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs and providing the most memorable customer journey during the final boutique experience.
MAIN RESPONSABILITIES
Open and close the cash register and control the effective payments;
Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
Support customers providing all type of information, including aftersales product care suggestions;
Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
Contribute to all or part of the store’s daily back-office operations to support selling teams;
Collect and update client data, in accordance with privacy policy and company procedures;
Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
Play an active role in customers’ events and animations whenever needed;
PROFILE
Bachelor’s degree preferably in accounting or and equivalent academic background;
Fluency in Italian and English. A third language will be considered an advantage;
Professional background: previous experience (3-5 years) in similar positions, preferably in a luxury goods boutique;
Proficient with Excel / Power Point / IT tools;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility and dynamism to function in a high-pace environment;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
Senior Cashier - Boutique Milano • Milano, Milano, Italy
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