“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
Mission: To manage properly all the activities related to Front Office Department
Main responsibilities:
Check-in and check-out hotel guests in a timely and professional manner.
Process all payments according to established procedures.
Welcome guests in a friendly, prompt, and professional manner
Register guests, issue room keys and provide information on hotel services and room location
Up-sell rooms when possible, to maximize hotel revenue
Accurately process all cash and credit card transactions in accordance with established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned.
What are we looking for?
Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
Must be fluent in English; other languages are preferred.
1-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships
The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.,99 gross monthly).
The indicative Gross Annual Salary is € 24.,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.
At Meliá we are all VIP
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "" page.
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Front Office Agent - New Opening Residenza del Cardinale Member of Melià Collection • Milano, IT
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